Single subject design research paper

Single subject design research paper

 

Your paper should meet the following specifications:

Format: You must use APA format for your paper. The paper must include a title page, abstract page, body of paper, a reference page, and an appendix. Note: Resources on APA format are located in the course Content area.

Body: The body of the paper should be a minimum of four pages. This means the total paper, including the title page, abstract, reference page, and appendix, should be a minimum of eight pages. In each section, you must communicate your points and support them with evidence cited from the three peer-reviewed journal articles you already obtained. The body must include an introduction and the following four sections, indicated by Level 1 APA headings:

Description of project: the problem and goal, as well as baseline and intervention data measurement.

Baseline phase: Findings from baseline data measurement. Refer to the chart in the appendix of your paper.

Intervention phase: Findings from intervention data measurement. Refer to the chart in the appendix of your paper. (See Appendix description below.)

Results: Discuss the outcome of the project. If it was successful, what contributed to its success? Do you plan to continue the new behavior now that the project has ended? Why or why not? If the project wasn’t successful, how might the intervention phase be changed? Do you plan to try a different intervention? Why or why not?

Appendix: Place an appendix after the reference page that includes a chart tracking your baseline and intervention data. The chart may be created electronically or by hand, as long as it is neat and legible. Review and apply APA guidelines for appendices. Resources on APA format are available in the Content area.

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Baseline findings

My personal behavior that I decided to change is procrastination.  I chose this behavior because I have a really bad habit of waiting until the last minute for to do everything and its starting to affect my everyday life. I plan to do several things to change this behavior. I feel as though keeping an agenda and writing down my everyday task will help me organize my to do’s better so I wont have think about what I have to possibly do for the day. This will help with my time management. I plan to keep a recorded of my data and results by keeping track of every hour of my day. Though this sounds like a lot, keeping track of what I have done so far for the day is a great way to make sure all of my daily task get completed when they are supposed to.

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Journal 1

I started my baseline data tracking for my procrastination on May 1st and ended it on May 7th. I tracked how frequently and how long I procrastinated during the six day period. The goal is to decrease the amount of times I get distracted and to stay focused on the task. I will measure how many times I become distracted once I start my assignment and how long I actually remain distracted for that period, causing me to delay completing my assignment. Once I have determined this, I will then measure how many assignments I have finished by the end of every day.

After the six days, I came to the conclusion that I am a real procrastinator and it does not have to be that way if I just manage my time a lot better. I have assignments due on Wednesday’s, Thursday’s and Saturday’s (I am taking four classes) on the morning of Wednesday, May 1st I had only completed three of the five assignments due that day. I got up early that morning to complete the other two, but as usual the day did not go as planned. I was still trying to complete the last assignment up until it was almost time to submit.  During the six days, I recorded the amount of time I spent on the computer doing assignments and also recorded any distractions I had. Viewing the results from these two data collections did not surprise me at all. It mainly just reassured me that something has to change. My two biggest distractions were social media and talking on the phone. Being on social media happens maybe 3 to 4 time while I am in the middle of completing an assignment. Talking on the phone is the same way. I actually call this “taking a break”.

 

My goal is to decrease the amount of times I take these breaks so they occur less frequently and for a shorter period of time. Although when it comes to studying, it is a good idea to take a break every now and then, taking too much breaks or being distracted for long periods of time can be very damaging when it comes to completing assignments which in turn can cause you to submit unsatisfactory work and miss deadlines. I believe if I cut down on the amount of “breaks” I take or even just put the phone on do not disturb for the amount of time I have designated for each assignment, I should be able to complete each class assignments before the actually day they are due.

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Journal 2

My first week of my baseline tracking started on May 8th and ended on May 14th. I tracked how frequently and how long I procrastinated for 6 days. At the beginning of my tracking my goal was to decrease the amount of times I get distracted and to try to stay focused on the task. Here are my figures:

Thursday May 9th: I spent 5 hours total working on assignments. During those 5 hours I had about 5 distractions. Each of them lasted about 10 minutes. (16.66%)

Friday May 10th: I spent 2 hours total working on assignments. During those 2 hours I had about 3 distractions. Each of them lasted between 10-15 minutes. (37.5%)

Saturday May 11th: I spent 2 hours total working on assignments. During those 2 hours I had about 2 distractions. Each of them lasted between 5-9 minutes. (15%)

Sunday May 12th: I spent 5 hours total working on assignments. During those 5 hours I had about 7 distractions. Each of them lasted between 10-15 minutes. (35%)

Monday May 13th: I spent 4 hours total working on assignments. During those 4 hours I had about 3 distractions. Each of them lasted about 9-12 minutes. (15%)

Tuesday May 14th: I spent 3 hours total working on assignments. During those 3 hours I had about 5 distractions. Each of them lasted between 7-10 minutes. (27%)

Overall, when looking back at my week, I spent quite a bit of time doing school assignments. After calculating (distraction time / by total time spent on assignment X 100 = % of distracted time) I realized that on some days my percentage of distracted time was high compared to the amount of time I actually spent on the assignments.  I know I have major improvements to make, but I also know this is just the beginning.  As I continue tracking, my goal is to continue decreasing the amount of times I get distracted which will then decrease the amount of overall time I am spending doing assignments. One of my major goals for the upcoming week is to try putting my phone on do not disturb and see how that will help me with my distractions. Although, I may still look at my phone from time to time (my daughter just started daycare), at least I will not be talking on it.

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Journal 3

As I complete week three and four of tracking my procrastination I can defiantly see a decrease in the time I take doing my assignments.  Week two of my baseline tracking started on May 15th and ended on May 21st. I continued to track how frequently and how long I was being distracted. After looking at the data from the first week, it was obvious I needed to do a lot better. I could tell that putting my phone on silent was helping somewhat, but the distractions was still there.

As I started week two, I decided to not only put my phone on silent, but put it a little further away from me so that it was not easy to get to. Day one was very hard, as I kept getting up to check my phone which eventually became annoying because I hardly got anything accomplished. By day three I was not getting up to just check the phone, but did check it when I did get up. At the end of week two, I had cut down on my distractions, and found that I was getting a lot more work done.  Going into week three, I continued to leave the phone at a distance and unless I was getting up to do something else I was not checking my phone. As I come to the end of week three, I have been able to complete or make significant progress with my assignments. I have concluded that I needed to just put the phone on silent and at a distance from where I do my assignments.  As I continue my educational journey, I will defiantly continue to use this tactic. I have been able to get more work done this way and wish I had done it a lot sooner.

 

Identifying Institutionalized Discrimination

Identifying Institutionalized Discrimination

Policies are put in place to not only manage processes but also to ensure fairness for all people impacted by the policies. Think about the recent pandemic. To slow the spread of the virus and reduce hospitalizations, many governments required members of society to quarantine at home for a specified period of time. However, many jobs were deemed essential and those working in those positions were not required to stay at home. On one hand, these individuals were able to maintain their income, but they also were at increased risk of becoming infected. This was especially true for delivery drivers. Since most people were not shopping in-person, delivery drivers experienced increased workloads, bringing them into greater contact with customers during a period of growing virus infections.

Since those whose jobs were not deemed essential were required to quarantine at home and those working in essential jobs could not quarantine without fear of losing their jobs, would you consider this policy a form of institutionalized discrimination?

Institutionalized discrimination involves policies and procedures that limit or prohibit access for certain people while still providing access for others. It occurs at the institutional rather than at the individual level.

For this assignment, you will consider examples of organizational policies and procedures and examine whether institutionalized discrimination exists. You also will explore who is affected by institutionalized discrimination and how institutions might change their policy or approach to be more inclusive. Please review the examples of organizational policies and procedures in the “Critical Thinking Activity” below.

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Critical Thinking Activity

  • A summer job application asks for a photograph of the applicant (applications without photographs will not be considered).
  • An apartment complex requires that applicants state whether they have or are planning to have children.
  • A public school institutes a new policy that students must wear their hair no longer than chin length.
  • A courthouse does not inform defendants that they have the option to request an interpreter, if needed.
  • An airline posts an advertisement in an online job board for stewardesses.
  • A restaurant chain runs a television advertisement stating that they are seeking waiters in the age range of 18–25.
  • A hospital includes questions on race, ethnicity, and religion on an emergency room intake form.

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For your Journal entry:

  • Describe whether a community or communities is/are being excluded in each example provided and explain which community/communities are being excluded.
  • Explain whether the policy or procedure in each example might be considered a form of institutionalized discrimination and explain why or why not.
  • If institutionalized discrimination is occurring, explain how the institution involved might change its approach or policies to be more inclusive.
  • Write at least 300 words.

Support your response with these Learning Resources:

Stanford Center on Poverty and Inequality.(2016, November 16). Current trends in social mobility: Raj Chetty[Video].

OECD,(2016, April 11). The cost of inequality [Video]. Youtube.

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week 4 assignment

week 4 assignment

Staff Orientation: Managing Patients with End-Stage Disease

[WLOs: 1, 2, 3, 4] [CLOs: 1, 2, 3, 4, 5, 6, 7]

Prior to beginning this assignment, read Chapters 6 and 7 from the course textbook, the Educational and Community-Based Programs (Links to an external site.)What Is Hospice? (Links to an external site.)What Is Palliative Care? (Links to an external site.)What Are Palliative Care and Hospice Care? (Links to an external site.), and What Is End-of-Life Care? (Links to an external site.) web pages, and this week’s Instructor Guidance.

For this assignment, you will prepare a PowerPoint presentationPreview the document with detailed speaker’s notes that is written from the perspective of being a practice manager for a community health center within a safety net hospital. Recall from HCA205 that a safety net hospital is one that provides care for patients regardless of their insurance status or ability to pay. The federal government provides subsidies to safety net hospitals to help care for non-paying patients.

The goal of this presentation is to prepare an in-service training for clinic staff members to fully understand the challenges faced by cancer or HIV/AIDS patients as they near the end-stage of their disease along with support options for patients and caregivers.

You may choose to create this assignment covering patients with end-stage cancer or end-stage HIV/AIDS. Once you have chosen the disease focus, choose the patient’s age range from one of the following:

  • Childhood/Adolescence: 0–18 years
  • Adult: 19–64 years
  • Elderly: 65+ years

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Introduction:

Begin your presentation by including a title slide that includes the following:

  • Title of the presentation
  • Student name
  • Course name and number
  • Instructor name
  • Date submitted

Next, create an overview slide that briefly describes the required components covered within the presentation. Add bulleted points for each of the topics covered. Briefly describe each bulleted point in the speaker’s notes section. It is also recommended that you review the PowerPoint Instructions HandoutPreview the document as guidance for properly building this presentation. See the bullet points and speaker’s notes information below. The remaining slides will address the content of the presentation and the references.

The content must address the following required components:

  • Identify the disease you chose. Include a brief description of the disease itself.
    • What is the disease (e.g., lung cancer, colon cancer, breast cancer, prostate cancer, leukemia, HIV, AIDS, etc.)?
  • Explain the following changes that can occur due to the disease:
    • Biological
    • Psychological
    • Social
  • Explain Western Medicine and Complementary and Alternative Medicine (CAM) treatment options available for the patient.
  • Explain the way treatment options affect the patient and caregivers based on the following factors:
    • Physical toll
    • Emotional toll
    • Social toll (changes in social interactions)
    • Financial toll (socioeconomic status)
  • Based on the age-range chosen, discuss the patient’s perception related to the disease on the following factors:
    • Thoughts, beliefs, and fears that may be held by the patient.
    • The role culture (race/ethnicity, religion/spirituality) plays in quality of life as the disease progresses.
    • Why is it important for health care workers to understand these perspectives?
  • Discuss biases and stigmas associated with the disease.
    • Identify where those biases and stigmas may present within micro- and meso-level interactions (e.g., family, friends, colleagues, medical providers, etc.).
  • Analyze the needs of a person and their caregivers facing the end-stage of the disease.
    • What changes need to occur in the home to support the patient and the caregiver(s)?
    • What services are needed to assist in the care and management of the home?
    • What are the emotional needs of the people within the micro level? How will they be addressed?
    • What other types of health care providers may be enlisted to support the patient’s quality of life?
  • Research community-based programs that can possibly meet the needs of those receiving palliative, Hospice, and/or end-of-life care.
    • Discuss the availability of the services you identified within your community.
    • Identify costs and payment methods for the services.
    • How will the family/caregivers be burdened by enlisting additional services?
    • Discuss the rationale behind collaborative efforts in health care.
  • Summary
    • Explain your rationale as to why the information in this presentation is important for the staff to know.
    • Explain why this information is important to the patient, caregivers, and family to know as they navigate the health care system and community resources.
  • References

Creating the Final Presentation

The Final Presentation must:

Carefully review the Grading Rubric (Links to an external site.) for the criteria that will be used to evaluate your assignment.

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THE FILM/MOVIE: THE EXPERIMENT

THE FILM/MOVIE: THE EXPERIMENT 

The students will write a summary consisting of 3 paragraphs consisting of 7-8 sentences reflecting their thoughts on the film/movie. After writing the summary the students will answer the questions listed below, which are related to Chapter 3 Research Ethics. You must include the summary and answer all of the questions. The answers should be no more than 2 paragraphs consisting of 7-8 sentences. Due Date May 30, 2019 by 11:59 PM and I will not accept late submissions.

  • What are some moral principles in research that related to the film? Explain in detail.

 

  • Who are the people affected in research that related to film? Explain in detail.

 

  • Did the researchers act responsibly and with integrity? Explain in detail.

 

  • Did the researchers respect individual’s rights and dignity? Explain in detail.

 

  • Which level of risks were the participants in the film exposed to? Explain in detail.

 

  • Why is it important that Human Services Professionals be educated about Research Ethics and the impact that it could have on clients?

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Chapter 3: Research Ethics

It is curious – curious that physical courage should be so common in the world, and moral courage so rare. – Mark Twain In 1998, a medical journal called The Lancet published an article of interest to Human Service workers and the general public. It ended up having a global impact, and is still the subject of heated debate even after being completely discredited. The researchers claimed to have shown a statistical relationship between receiving the combined measles, mumps, and rubella (MMR) vaccine and the development of autism— suggesting furthermore that the vaccine might even cause autism. One result of this report was that many parents decided not to have their children vaccinated, which of course put them at higher risk for measles, mumps, and rubella. However, follow-up studies by other researchers consistently failed to find a statistical relationship between the MMR vaccine and autism—and it is generally accepted now that there is no relationship. In addition, several more serious problems with the original research were uncovered. Among them were that the lead researcher stood to gain financially from his conclusions because he had patented a competing measles vaccine. He had also used biased methods to select and test his research participants and had used unapproved and medically unnecessary procedures on them. In 2010 The Lancet retracted the article, and the lead researcher’s right to practice medicine was revoked (Burns, 2010). [1] Despite this, many parents still cling to a theory that has been completely discredited. In this chapter, we explore the ethics of scientific research. We begin with a general framework for thinking about the ethics of scientific research. We also need to consider the proliferation of false, and misleading, “news” items that are conveyed through social media and other avenues which for many people are serving instead of news which is curated, and fact checked. [1] Burns, J. F. (2010, May 24). British medical council bars doctor who linked vaccine to autism. The New York Times. Retrieved fromhttp://www.nytimes.com/2010/05/25/health/policy/25autism.html?ref=andrew_wakefield 3.1 Moral Foundations of Ethical Research LEARNING OBJECTIVES · Describe a simple framework for thinking about ethical issues regarding research. · Give examples of several ethical issues that arise in research with human subjects —including ones that affect research participants, the scientific community, and society more generally. Ethics are the principles of right conduct and is an established field of philosophy. Morality is closely related, and sometimes used interchangeably with ethics, is generally considered to be more personal and subjective. We are concerned here with ethics as a set of principles and practices that provide principles for right conduct in a particular field. There is an ethics of business, medicine, teaching, human services practice, and of course, scientific research. As the opening example illustrates, many kinds of ethical issues can arise in scientific research, especially when it involves human participants. Research with human subjects is held to a higher standard although. The lives and wellbeing of people could be at stake. Not all forms of research with humans is benign or free from risk. For this reason, it is useful to begin with a general framework for thinking through these issues. A Framework for Thinking About Research Ethics Science does not happen in a social, political, or ethical vacuum. There are important issues to consider and the following principles (are adapted from those in the American Psychological Association [APA] RESEARCH FOR HUMAN SERVICES pg. 37 Ethics Code but are supported in all of the other social sciences.) provide a place to start when we consider the consequences of research. Moral Principles to Consider and Who Research Affects: Moral Principles to consider in research: 1. Weighing risk against benefits. 2. Acting responsibly and with integrity. 3. Seeking justice. 4. Respecting people’s rights and dignity. People who are affected in research: a Research participants b The scientific community c Society d The researchers themselves Ethical Principles Let us look more closely at each of the ethical principles and how they can be applied to each of the three groups. Weighing Risks Against Benefits Scientific research can be ethical only if its risks are outweighed by its benefits. Among the risks to research participants are that a treatment might fail to help or even be harmful, a procedure might result in physical or psychological harm, and their right to privacy might be violated. Among the potential benefits are receiving a helpful treatment, learning about the human condition, experiencing the satisfaction of contributing to scientific knowledge, and receiving money or course credit for participating. Scientific research can have risks and benefits to the scientific community and to society too (Rosenthal, 1994). [1] A risk to science is that if a research question is uninteresting or a study is poorly designed, then the time, money, and effort spent on that research could have been spent on more productive research. A risk to society is that research results could be misunderstood or misapplied with harmful consequences. The research that mistakenly linked the measles, mumps, and rubella (MMR) vaccine to autism resulted in both of these kinds of harm. Of course, the benefits of scientific research to science and society are that it advances scientific knowledge and can contribute to the welfare of society. It is not necessarily easy to weigh the risks of research against its benefits because the risks and benefits may not be directly comparable. For example, it is common for the risks of a study to be primarily to the research participants but the benefits primarily for science or society. Consider, for example, Stanley Milgram’s original study on obedience to authority (Milgram, 1963). [2] The Milgram Study on Obedience In Milgram’s research, the participants were told that they were taking part in a study on the effects of punishment on learning and were instructed to give electric shocks to another participant each time that participant responded incorrectly on a learning task. With each incorrect response, the shock became stronger—eventually causing the other participant (who was in the next room) to protest, complain about his heart, scream in pain, and finally fall silent and stop responding. If the first participant hesitated or expressed concern, the researcher said that he must continue. In reality, the other participant was a confederate of the researcher—a helper who pretended to be a real participant—and the protests, complaints, and screams that the real participant heard were an audio recording that was activated when he flipped the switch to administer the “shocks.” The surprising result of this study was that most of the real participants continued to administer the shocks right through the confederate’s protests, complaints, and screams. Although this is considered one of the most important results in psychology—with implications for understanding events like the Holocaust or the mistreatment of prisoners by US soldiers at Abu Ghraib—it came at the cost of producing severe psychological stress in the research participants. RESEARCH FOR HUMAN SERVICES pg. 38 Was It Worth It? Much of the debate over the ethics of Milgram’s obedience study concerns the question of whether the resulting scientific knowledge was worth the harm caused to the research participants. To get a better sense of the harm, consider Milgram’s (1963) [3] own description of it. In a large number of cases, the degree of tension reached extremes that are rarely seen in sociopsychological laboratory studies. Subjects were observed to sweat, tremble, stutter, bite their lips, groan, and dig their fingernails into their flesh. Fourteen of the 40 subjects showed definite signs of nervous laughter and smiling. The laughter seemed entirely out of place, even bizarre. Full blown uncontrollable seizures [of laughter] were observed for three subjects. On one occasion, we observed a seizure so violently convulsive that it was necessary to call a halt to the experiment (p. 375). Milgram also noted that another observer reported that within 20 minutes one participant “was reduced to a twitching, stuttering wreck, who was rapidly approaching the point of nervous collapse” (p. 377) To Milgram’s credit, he went to great lengths to debrief his participants—including attempting to return their mental states to normal—and attempted to show that most of them thought the research was valuable and were glad to have participated. Still, this research would be considered unethical by today’s standards. Also, there is some evidence that the participants were still haunted by the experience years later. An excellent biographical drama, based on the Milgram experiment, is the Experimenter. Acting Responsibly and With Integrity Researchers must act responsibly and with integrity. This means carrying out their research in a thorough and competent manner, meeting their professional obligations, and being truthful. Acting with integrity is important because it promotes trust, which is an essential element of all effective human relationships. Participants must be able to trust that researchers are being honest with them (e.g., about what the study involves), will keep their promises (e.g., to maintain confidentiality), and will carry out their research in ways that maximize benefits and minimize risk. An important issue here is the use of deception. Some research questions (such as Milgram’s) are difficult or impossible to answer without deceiving research participants. Thus, acting with integrity can conflict with doing research that advances scientific knowledge and benefits society. We will consider how psychologists generally deal with this conflict shortly. The scientific community and society must also be able to trust that researchers have conducted their research thoroughly and competently and that they have reported on it honestly. Unfortunately, this is not always the case. Again, the example at the beginning of the chapter illustrates what can happen when this trust is violated. In this case, other researchers wasted resources on unnecessary follow-up research and people avoided the MMR vaccine, putting their children at increased risk of measles, mumps, and rubella. Seeking Justice: The Tuskegee Experiment Researchers must conduct their research in a just manner. They should treat their participants fairly, for example, by giving them adequate compensation for their participation and making sure that benefits and risks are distributed across all participants. For example, in a study of a new and potentially beneficial psychotherapy, some participants might receive the psychotherapy while others serve as a control group that receives no treatment. If the psychotherapy turns out to be effective, it would be fair to offer it to participants in the control group when the study ends. At a broader societal level, members of some groups have historically faced more than their fair share of the risks of scientific research, including people who are institutionalized, are disabled, or belong to racial or ethnic minorities. A particularly tragic example is the Tuskegee syphilis study conducted by the US Public Health Service from 1932 to 1972 (Reverby, 2009). [4] The participants in this study were poor African American men in the vicinity of Tuskegee, Alabama, who were told that they were being treated for “bad blood.” Although they were given some free medical care, they were not treated for their syphilis. Instead, they were observed to see how the disease developed in untreated patients. Even after the use of penicillin became the standard treatment for syphilis in the 1940s, these men continued to be denied RESEARCH FOR HUMAN SERVICES pg. 39 treatment without being given an opportunity to leave the study. The study was eventually discontinued only after details were made known to the general public by journalists and activists. It is now widely recognized that researchers need to consider issues of justice and fairness at the societal level. “They Were Betrayed” In 1997—65 years after the Tuskegee Syphilis Study began and 25 years after it ended—President Bill Clinton formally apologized on behalf of the US government to those who were affected. Here is an excerpt from the apology: So today America does remember the hundreds of men used in research without their knowledge and consent. We remember them and their family members. Men who were poor and African American, without resources and with few alternatives, they believed they had found hope when they were offered free medical care by the United States Public Health Service. They were betrayed. Read the full text of the apology at http://www.cdc.gov/tuskegee/clintonp.htm. Respecting People’s Rights and Dignity Researchers must respect people’s rights and dignity as human beings. One element of this is respecting their autonomy—their right to make their own choices and take their own actions free from coercion. Of fundamental importance here is the concept of informed consent. This means that researchers obtain and document people’s agreement to participate in a study after having informed them of everything that might reasonably be expected to affect their decision. Consider the participants in the Tuskegee study. Although they agreed to participate in the study, they were not told that they had syphilis but would be denied treatment for it. Had they been told this basic fact about the study, it seems likely that they would not have agreed to participate. Likewise, had participants in Milgram’s study been told that they might be “reduced to a twitching, stuttering wreck,” it seems likely that many of them would not have agreed to participate. In neither of these studies did participants give true informed consent. Another element of respecting people’s rights and dignity is respecting their privacy—their right to decide what information about them is shared with others. This means that researchers must maintain confidentiality, which is essentially an agreement not to disclose participants’ personal information without their consent or some appropriate legal authorization. Unavoidable Ethical Conflict Ethical questions social research is unavoidable. Research that is beneficial to one group (e.g., the scientific community) can be harmful to another (e.g., the research participants), creating especially difficult tradeoffs. We have also seen that being completely truthful with research participants can make it difficult or impossible to conduct scientifically valid studies on important questions. Many ethical conflicts are fairly easy to resolve. Nearly everyone would agree that deceiving research participants and then subjecting them to physical harm would not be justified by filling a small gap in the research literature. But many ethical conflicts are not easy to resolve, and competent and well-meaning researchers can disagree about how to resolve them. Consider, for example, an actual study on “personal space” conducted in a public men’s room (Middlemist, Knowles, & Matter, 1976). [5] The researchers secretly observed their participants to see whether it took them longer to begin urinating when there was another man (a confederate of the researchers) at a nearby urinal. While some critics found this to be an unjustified assault on human dignity (Koocher, 1977), [6] the researchers had carefully considered the ethical conflicts, resolved them as best they could, and concluded that the benefits of the research outweighed the risks (Middlemist, Knowles, & Matter, 1977). [7] For example, they had interviewed some preliminary participants and found that none of them was bothered by the fact that they had been observed. The point here is that although it may not be possible to eliminate ethical conflict completely, it is possible to deal with it in responsible and constructive ways. In general, this means thoroughly and carefully thinking through the ethical issues that are raised, minimizing the risks, and weighing the risks against the benefits. RESEARCH FOR HUMAN SERVICES pg. 40 It also means being able to explain one’s ethical decisions to others, seeking feedback on them, and ultimately taking responsibility for them. Summary · A wide variety of ethical issues arise in research. Thinking them through requires considering how each of four ethical principles (weighing risks against benefits, acting responsibly and with integrity, seeking justice, and respecting people’s rights and dignity) applies to each of three groups of people (research participants, science, and society). · Ethical conflict in research is unavoidable. Researchers must think through the ethical issues raised by their research, minimize the risks, weigh the risks against the benefits, be able to explain their ethical decisions, seek feedback about these decisions from others, and ultimately take responsibility for them. Practice: Imagine a study testing the effectiveness of a new drug for treating obsessive-compulsive disorder. Give a hypothetical example of an ethical issue from each cell of Table 3.1 “A Framework for Thinking About Ethical Issues in Scientific Research” that could arise in this research. Discussion: It has been argued that researchers are not ethically responsible for the misinterpretation or misuse of their research by others. Do you agree? Why or why not? [1] Rosenthal, R. M. (1994). Science and ethics in conducting, analyzing, and reporting psychological research. Psychological Science, 5, 127–133. [2] Milgram, S. (1963). Behavioral study of obedience. Journal of Abnormal and Social Psychology, 67, 371–378. [3] Milgram, S. (1963). Behavioral study of obedience. Journal of Abnormal and Social Psychology, 67, 371–378. [4] Reverby, S. M. (2009). Examining Tuskegee: The infamous syphilis study and its legacy. Chapel Hill, NC: University of North Carolina Press. [5] Middlemist, R. D., Knowles, E. S., & Matter, C. F. (1976). Personal space invasions in the lavatory: Suggestive evidence for arousal. Journal of Personality and Social Psychology, 33, 541–546. [6] Koocher, G. P. (1977). Bathroom behavior and human dignity. Journal of Personality and Social Psychology, 35, 120–121. [7] Middlemist, R. D., Knowles, E. S., & Matter, C. F. (1977). What to do and what to report: A reply to Koocher. Journal of Personality and Social Psychology, 35, 122–125. 3.2 From Principles to Ethics Codes LEARNING OBJECTIVES · Describe the history of ethics codes for scientific research with human participants. · Summarize the American Psychological Association Ethics Code—especially as it relates to informed consent, deception, debriefing, research with nonhuman animals, and scholarly integrity. RESEARCH FOR HUMAN SERVICES pg. 41 The general moral principles of weighing risks against benefits, acting with integrity, seeking justice, and respecting people’s rights and dignity provide a useful starting point for thinking about the ethics of psychological research because essentially everyone agrees on them. As we have seen, however, even people who agree on these general principles can disagree about specific ethical issues that arise while conducting research. This is why there also exist more detailed and enforceable ethics codes that provide guidance on important issues that arise frequently. In this section, we begin with a brief historical overview of such ethics codes and then look closely at the one that is most relevant to psychological research—that of the American Psychological Association (APA). Historical Overview One of the earliest ethics codes was the Nuremberg Code—a set of 10 principles written in 1947 in conjunction with the trials of Nazi physicians accused of shockingly cruel research on concentration camp prisoners during World War II. It provided a standard against which to compare the behavior of the men on trial—many of whom were eventually convicted and either imprisoned or sentenced to death. The Nuremberg Code was particularly clear about the importance of carefully weighing risks against benefits and the need for informed consent. The Declaration of Helsinki is a similar ethics code that was created by the World Medical Council in 1964. Among the standards that it added to the Nuremberg Code was that research with human participants should be based on a written protocol—a detailed description of the research—that is reviewed by an independent committee. The Declaration of Helsinki has been revised several times, most recently in 2004. In the United States, concerns about the Tuskegee study and others led to the publication in 1978 of a set of federal guidelines called the Belmont Report. The Belmont Report explicitly recognized the principle of seeking justice, including the importance of conducting research in a way that distributes risks and benefits fairly across different groups at the societal level. The Belmont Report became the basis of a set of laws— the Federal Policy for the Protection of Human Subjects—that apply to research conducted, supported, or regulated by the federal government. An extremely important part of these regulations is that universities, hospitals, and other institutions that receive support from the federal government must establish an institutional review board (IRB)—a committee that is responsible for reviewing research protocols for potential ethical problems. An IRB must consist of at least five people with varying backgrounds, including members of different professions, scientists and nonscientists, men and women, and at least one person not otherwise affiliated with the institution. The IRB helps to make sure that the risks of the proposed research are minimized, the benefits outweigh the risks, the research is carried out in a fair manner, and the informed consent procedure is adequate. The federal regulations also distinguish research that poses three levels of risk. Exempt research includes research on the effectiveness of normal educational activities, the use of standard psychological measures and surveys of a non-sensitive nature that are administered in a way that maintains confidentiality, and research using existing data from public sources. It is called exempt because the regulations do not apply to it. Minimal risk research exposes participants to risks that are no greater than those encountered by healthy people in daily life or during routine physical or psychological examinations. Minimal risk research can receive an expedited review by one member of the IRB or by a separate committee under the authority of the IRB that can only approve minimal risk research. Some departments have such separate committees but at the very least every college or university has some mechanism for overseeing research. Finally, atrisk research poses greater than minimal risk and must be reviewed by the IRB. Ethics Codes The link that follows the list—from the Office of Human Subjects Research at the National Institutes of Health—allows you to read the ethics codes discussed in this section in their entirety. They are all highly recommended and, with the exception of the Federal Policy, short and easy to read. · The Nuremberg Code · The Declaration of Helsinki RESEARCH FOR HUMAN SERVICES pg. 42 · The Belmont Report · Federal Policy for the Protection of Human Subjects http://ohsr.od.nih.gov/guidelines/index.html Research Ethics and Human Services Human Services, like other professional and academic disciplines, has a code of ethics, and it covers research. As of this writing the NOHS, National Organization for Human Services, has 44 practice standards and four of them cover the topic of research. They are available online at: http://www.nationalhumanservices.org/ethical-standards-for-hs-professionals. Other Social Science Ethical Codes The code of ethics for Human Services is far less detailed as many others. Especially regarding the issue of research. You can find the code of ethics for Psychology online. The code of ethics for Psychology is quite detailed and is worth reviewing. The code of ethics for social work, which in no way conflicts with that of Human Services, and should be especially helpful. That code strikes a balance between the brevity of the NOHS code of ethics, and the complexity and academic orientation of the American Psychological Association. It is also much more practice, and clinically, oriented. Research Ethics & Social Work Social Work emphasizes empirically based practice throughout its code of ethics for practitioners as well as academics. There is an emphasis on keeping current with, and applying, current research findings in all aspects of Social Work practice. This emphasis ranges from policy to clinical applications, while encouraging all practitioners to use evaluative methods to measure the effectiveness of practice regardless of the setting. In many ways, the emphasis on research is reversed when comparing Psychology and Social Work. Note how evaluation and research are combined in the approach Social Work takes: If you need further guidance than what is outlined in the NOHS code of ethics regarding research, you would not be wrong to follow the guidelines outlined by the National Association of Social Workers. Practice Read the Nuremberg Code, the Belmont Report, and Standard 8 of the APA Ethics Code. List five specific similarities and five specific differences among them. Discussion In a study on the effects of disgust on moral judgment, participants were asked to judge the morality of disgusting acts, including people eating a dead pet and passionate kissing between a brother and sister (Haidt, Koller, & Dias, 1993). [6] If you were on the IRB that reviewed this protocol, what concerns would you have with it? Refer to the appropriate sections of the APA Ethics Code. [1] Mann, T. (1994). Informed consent for psychological research: Do subjects comprehend consent forms and understand their legal rights? Psychological Science, 5, 140–143. [2] Sieber, J. E., Iannuzzo, R., & Rodriguez, B. (1995). Deception methods in psychology: Have they changed in 23 years? Ethics & Behavior, 5, 67–85. [3] Baumrind, D. (1985). Research using intentional deception: Ethical issues revisited. American Psychologist, 40, 165–174. [4] Bowd, A. D., & Shapiro, K. J. (1993). The case against animal laboratory research in psychology. Journal of Social Issues, 49, 133–142. [5] Miller, N. E. (1985). The value of behavioral research on animals. American Psychologist, 40, 423–440. RESEARCH FOR HUMAN SERVICES pg. 43 [6] Haidt, J., Koller, S. H., & Dias, M. (1993). Affect, culture, and morality, or is it wrong to eat your dog? Journal of Personality and Social Psychology, 65, 613–628. 3.3 Putting Ethics into Practice LEARNING OBJECTIVES · Describe several strategies for identifying and minimizing risks and deception in psychological research. · Create thorough informed consent and debriefing procedures, including a consent form. In this section, we look at some practical advice for conducting ethical research. Again, it is important to remember that ethical issues arise well before you begin to collect data and continue to arise through publication and beyond. Know and Accept Your Ethical Responsibilities The emphasis in this section is on research ethics. However, the boundary between clinical, or practice ethics, and research ethics is blurred. As the American Psychological Association (APA) Ethics Code notes in its introduction, “Lack of awareness or misunderstanding of an ethical standard is not itself a defense to a charge of unethical conduct.” Therefore, the very first thing that you must do as a new researcher is to know and accept your ethical responsibilities. At a minimum, this means reading and understanding the relevant standards, such as those of the American Psychological Association (APA) Ethics Code for research which is available in the appendix), and the standards for outlined by the National Organization for Human Services (NOHS) and the National Organization of Social Workers (NASW). Distinguishing minimal risk from at-risk research, and knowing the specific policies and procedures of your institution—including how to prepare and submit a research protocol for institutional review board (IRB) review. If you are conducting research as a course requirement, there may be specific course standards, policies, and procedures. If any standard, policy, or procedure is unclear—or you are unsure what to do about an ethical issue that arises—you must seek clarification. You can do this by reviewing the relevant ethics codes, reading about how similar issues have been resolved by others, or consulting with more experienced researchers, your institutional research board (IRB), or your course instructor. Ultimately, you as the researcher must take responsibility for the ethics of the research you conduct. Columbia College maintains an active institutional research board composed of experienced faculty, with recommendations reviewed at the level of the academic deans and the Provost level. Identify and Minimize Risks As you design your study, you must identify and minimize risks to participants. Start by listing all the risks, including risks of physical and psychological harm and violations of confidentiality. Remember that it is easy for researchers to see risks as less serious than participants do or even to overlook them completely. RESEARCH FOR HUMAN SERVICES pg. 44 For example, one student researcher wanted to test people’s sensitivity to violent images by showing them gruesome photographs of crime and accident scenes. Because she was an emergency medical technician, however, she greatly underestimated how disturbing these images were to most people. Remember too that some risks might apply only to some participants. For example, while most people would have no problem completing a survey about their fear of various crimes, those who have been a victim of one of those crimes might become upset. Therefore, you should seek input from a variety of people, including your research collaborators, more experienced researchers, and even from non-researchers who might be better able to take the perspective of a participant. Once you have identified the risks, you can often reduce or eliminate many of them. One way is to modify the research design. For example, you might be able to shorten or simplify the procedure to prevent boredom and frustration. You might be able to replace upsetting or offensive stimulus materials (e.g., graphic accident scene photos) with less upsetting or offensive ones (e.g., milder photos of the sort people are likely to see in the newspaper). A good example of modifying a research design is a 2009 replication of Milgram’s study conducted by Jerry Burger. Instead of allowing his participants to continue administering shocks up to the 450-V maximum, the researcher always stopped the procedure when they were about to administer the 150-V shock (Burger, 2009). [1] This made sense because in Milgram’s study (a) participants’ severe negative reactions occurred after this point and (b) most participants who administered the 150-V shock continued all the way to the 450-V maximum. Thus, the researcher was able to compare his results directly with Milgram’s at every point up to the 150-V shock and also was able to estimate how many of his participants would have continued to the maximum—but without subjecting them to the severe stress that Milgram did. (The results, by the way, were that these contemporary participants were just as obedient as Milgram’s were.) A second way to minimize risks is to use a prescreening procedure to identify and eliminate participants who are at high risk. You can do this in part through the informed consent process. For example, you can warn participants that a survey includes questions about their fear of crime and remind them that they are free to withdraw if they think this might upset them. Prescreening can also involve collecting data to identify and eliminate participants. For example, Burger used an extensive prescreening procedure involving multiple questionnaires and an interview with a clinical psychologist to identify and eliminate participants with physical or psychological problems that put them at high risk. A third way to minimize risks is to take active steps to maintain confidentiality. You should keep signed consent forms separately from any data that you collect and in such a way that no individual’s name can be linked to his or her data. In addition, beyond people’s sex and age, you should only collect personal information that you actually need to answer your research question. If people’s sexual orientation or ethnicity is not clearly relevant to your research question, for example, then do not ask them about it. Be aware also that certain data collection procedures can lead to unintentional violations of confidentiality. When participants respond to an oral survey in a shopping mall or complete a questionnaire in a classroom setting, it is possible that their responses will be overheard or seen by others. If the responses are personal, it is better to administer the survey or questionnaire individually in private or to use other techniques to prevent the unintentional sharing of personal information. Identify and Minimize Deception Remember that deception can take a variety of forms, not all of which involve actively misleading participants. It is also deceptive to allow participants to make incorrect assumptions (e.g., about what will be on a “memory test”) or simply withhold information about the full design or purpose of the study. It is best to identify and minimize all forms of deception. According to the APA Ethics Code, deception is ethically acceptable only if there is no way to answer your research question without it. In Human Services and Social Work deception is generally not viewed favorably from a philosophical perspective. Therefore, if your research design includes any form of active deception, you should consider whether it is truly necessary. Imagine, for example, that you want to know whether the age of college professors affects students’ expectations about their teaching ability. You could do this by telling participants that you will show them photos of college professors and ask them to rate RESEARCH FOR HUMAN SERVICES pg. 45 each one’s teaching ability. But if the photos are not really of college professors but of your own family members and friends, then this would be deception. This deception could easily be eliminated, however, by telling participants instead to imagine that the photos are of college professors and to rate them as if they were. If you use deception in your research the IRB will scrutinize it very, very carefully. In general, it is considered acceptable to wait until debriefing before you reveal your research question as long as you describe the procedure, risks, and benefits during the informed consent process. For example, you would not have to tell participants that you wanted to know whether the age of college professors affects people’s expectations about them until the study was over. Not only is this information unlikely to affect people’s decision about whether or not to participate in the study, but it has the potential to invalidate the results. Participants who know that age is the independent variable might rate the older and younger “professors” differently because they think you want them to. Alternatively, they might be careful to rate them the same so that they do not appear prejudiced. But even this extremely mild form of deception can be minimized by informing participants—orally, in writing, or both—that although you have accurately described the procedure, risks, and benefits, you will wait to reveal the research question until afterward. In essence, participants give their consent to be deceived or to have information withheld from them until later. Weigh the Risks Against the Benefits Once the risks of the research have been identified and minimized, you need to weigh them against the benefits. This requires identifying all the benefits. Remember to consider benefits to the research participants, to science, and to society. If you are a student researcher, remember that one of the benefits is the knowledge you will gain about how to conduct scientific research that can perhaps increase the knowledge you can then use to complete your studies and succeed in graduate school or in your career. If the research poses minimal risk—no more than in people’s daily lives or routine physical or psychological examinations—then even a small benefit to participants, science, or society is generally considered enough to justify it. If it poses more than minimal risk, then there should be more benefits. If the research has the potential to upset some participants, for example, then it becomes more important that the study be well designed and answer a scientifically interesting research question or have clear practical implications. It would be unethical to subject people to pain, fear, or embarrassment for no better reason than to satisfy one’s personal curiosity. In general, psychological research that has the potential to cause harm that is more than minor or lasts for more than a short time is rarely considered justified by its benefits. Consider, for example, that Milgram’s study—as interesting and important as the results were—would be considered unethical by today’s standards. Create Informed Consent and Debriefing Procedures Once you have settled on a research design, you need to create your informed consent and debriefing procedures. Start by deciding whether informed consent is necessary. You will need to consult two authorities. One is your institution and their guidelines for research. The other is using the code of ethics from the NOHS, and perhaps the NASW, for guidance as well. If informed consent is necessary, there are several things you should do. First, when you recruit participants—whether it is through word of mouth, posted advertisements, or a participant pool—provide them with as much information about the study as you can. This will allow those who might find the study objectionable to avoid it. Second, prepare a script or set of “talking points” to help you explain the study to your participants in simple everyday language. This should include a description of the procedure, the risks and benefits, and their right to withdraw at any time. Third, you must create an informed consent form that participants can read and sign after you have described the study to them. Your university, department, or course instructor may have a sample consent form that you can adapt for your own study. A copy of the forms for Columbia College is included in the appendix. Remember that if appropriate, both the oral and written parts of the informed consent process should include the fact that you are keeping some information about the design or purpose of the study from them but that you will reveal it during debriefing. RESEARCH FOR HUMAN SERVICES pg. 46 Debriefing is similar to informed consent in that you cannot necessarily expect participants to read and understand written debriefing forms. So, again, it is best to write a script or set of talking points with the goal of being able to explain the study in simple everyday language. During debriefing, you should reveal the research question and full design of the study. For example, if participants are tested under only one condition, then you should explain what happened in the other conditions. If you deceived your participants, you should reveal this as soon as possible, apologize for the deception, explain why it was necessary, and correct any misconceptions that participants might have as a result. Debriefing is also a good time to provide additional benefits to research participants by giving them relevant practical information or referrals to other sources of help. For example, in a study of attitudes toward domestic abuse, you could provide pamphlets about domestic abuse and referral information to the university counseling center for those who might want it. Remember to schedule plenty of time for the informed consent and debriefing processes. They cannot be effective if you must rush through them. Get Approval The next step is to get institutional approval for your research based on the specific policies and procedures at your institution or for your course. This will generally require writing a protocol that describes the purpose of the study, the research design and procedure, the risks and benefits, the steps taken to minimize risks, and the informed consent and debriefing procedures. Do not think of the institutional approval process as merely an obstacle to overcome but as an opportunity to think through the ethics of your research and to consult with others who are likely to have more experience or different perspectives than you. If the IRB has questions or concerns about your research, address them promptly and in good faith. This might even mean making further modifications to your research design and procedure before resubmitting your protocol. Follow Through Your concern with ethics should not end when your study receives institutional approval. It now becomes important to stick to the protocol you submitted or to seek additional approval for anything other than a minor change. During the research, you should monitor your participants for unanticipated reactions and seek feedback from them during debriefing. One criticism of Milgram’s study is that although he did not know ahead of time that his participants would have such severe negative reactions, he certainly knew after he had tested the first several participants and should have made adjustments at that point (Baumrind, 1985). [2] Be alert also for potential violations of confidentiality. Keep the consent forms and the data safe and separate from each other and make sure that no one, intentionally or unintentionally, has access to any participant’s personal information. Finally, you must maintain your integrity through the publication process and beyond. Address publication credit—who will be authors on the research and the order of authors—with your collaborators early and avoid plagiarism in your writing. Remember that your scientific goal is to learn about the way the world actually is and that your scientific duty is to report on your results honestly and accurately. So, do not be tempted to fabricate data or alter your results in any way. Besides, unexpected results are often as interesting, or more so, than expected ones. Summary · It is your responsibility as a researcher to know and accept your ethical responsibilities. · You can take several concrete steps to minimize risks and deception in your research. These include making changes to your research design, prescreening to identify and eliminate high-risk participants, and providing participants with as much information as possible during informed consent and debriefing. RESEARCH FOR HUMAN SERVICES pg. 47 · Your ethical responsibilities continue beyond IRB approval. You need to monitor participants’ reactions, be alert for potential violations of confidentiality, and maintain scholarly integrity through the publication process. EX ER C IS ES Discussion How could you conduct a study on the extent to which people obey authority in a way that minimizes risks and deception as much as possible? (Note: Such a study would not have to look at all like Milgram’s.) Practice Find a study in a professional journal and create a consent form for that study. Be sure to include all the information in Standard 8.02. [1] Burger, J. M. (2009). Replicating Milgram:

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Quantigration Company Scenario

Quantigration Company Scenario

Scenario

You work for Quantigration, Inc., a semiconductor manufacturing plant headquartered in the United States. Capitalizing on advancements in its product, Quantigration has aggressively expanded and acquired fabrication plants and workers around the world.

In an effort to be more of a thought leader (an organization that is viewed as authoritative and influential in its industry), the company is starting a new public blog, and the organizers are currently taking proposals for regular columns.

 

Your manager, Gregory Russo, wants to propose a regular history column that focuses specifically on manufacturing. As a bit of a history buff, he wants to share his passion with others and thinks it could distinguish the company’s voice from that of its peers.

Gregory has already started a proposal and gathered lots of research on some potential topics for an accompanying sample article. Unfortunately, he just got assigned to an important project with a tight deadline and doesn’t have time to put it all together. He’s given you access to his notes and asked you to finish his proposal and write a sample article to be submitted to the organizers.

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Directions

Part 1: Column Proposal

Gregory has already started a proposal but has asked you to finish it because he doesn’t have enough time. Using the partially completed draft in the Deliverables section, fill out the areas that he has marked. He’s specifically asked you to:

• Using your understanding of historiography, explain how a company perspective like Quantigration’s can affect the study of the history of manufacturing. In other words, how might historians examine these blog posts in 20-30 years?

• Outline a research process for future bloggers to follow

Part 2: Sample Article

In addition to the proposal, Gregory wants to submit a sample article to the company blog to be used as the first in a series. He’s already gathered some research on two topics and would like you to write a sample article on one of the topics he’s chosen.

1. Start by looking over Gregory’s research and choosing the topic that interests you most. You can review the primary and secondary sources he has gathered in the Gregory’s Research document in the Deliverables section. He has gathered information on:

o The Triangle Shirtwaist Company

o The Ford Assembly Line

2. Read through all of the sources on your chosen topic and start to consider information or ideas that stand out to you so that you can develop a research question. Gregory has asked you to develop a research question that is “appropriately sized,” meaning:

o It is more complex than a yes-or-no question, or something that can be answered with a fact (For example, “Who founded the Ford Motor Company” would be too small. “What was the impact of [factor] on [outcome]” would require further interpretation of the evidence.)

o It provokes discussion and leads to more questions

o It can be explored using the sources he’s provided

3. Choose at least four sources from your chosen topic to support your article. Gregory has asked you to include authoritative sources of information, and to use a balance of primary and secondary sources.

4. Write a (1,000- to 1,100 words) article on your chosen topic. Your article should synthesize perspectives from your sources, both primary and secondary, to form a cohesive historical narrative. It should also effectively communicate this narrative in a way that is supported by evidence from your research. Gregory recommended using the following outline to structure your article:

o State your research question.

o Write a brief description of each source and its author, identifying it as primary or secondary.

o Write a narrative description of the events supported by evidence from your research. (This will be the largest part of your article.)

o Finish with a conclusion in which you restate your research question and offer a tentative answer.

What to Submit:

Every project has a deliverable or deliverables, which are the files that must be submitted before your project can be assessed. For this project, you must submit the following:

1. Part 1: Column Proposal (Short responses, based on Gregory’s draft see attached file)

Finish Gregory’s email to the blog organizer using his draft letter as a basis.

2. Part 2: Sample Article (1,000–1,100 words)

Write a sample article on one of the topics noted in Gregory’s research (file is attached). The Gregory’s Research Notes document contains a collection of resources that Gregory has gathered for this sample article. This would be used for your references

Please review the attached rubric to be sure to meet all requirements 

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Column Proposal

 

Enter Your Name Here:

 

To: Marie Walsh

From: Gregory Russo

Subject: Blog Proposal [DRAFT]

 

Marie,

 

Congratulations on the upcoming Quantigration blog! I can’t tell you how excited I was to see the announcement, as I know this has been a goal of yours for some time now.

 

I saw the open request for content suggestions, and I wanted to propose a regular column on the topic of manufacturing throughout history. (Please see the attached sample article.) Adding our perspective to the historical literature will help distinguish the company’s voice from that of our peers.

 

Note from Gregory: Can you add an explanation of how our company’s perspective can affect the study of this historical topic? In other words, how might historians examine these blog posts in 20 years? 30 years?
 

 

This might seem like a difficult task, but given some guidelines I think it will be easy to keep up with regular content.

 

Note from Gregory: Please outline a research process for future bloggers to follow. This should cover how they will gather their sources and develop a research question. I want to make sure the blog continues to use historical methods and sources so that Quantigration can be considered credible by historians.
 

 

 

Thank you for considering this proposal and the sample article written by one of my employees. And again, congratulations on the blog!

 

Respectfully,

Gregory Russo

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hmgt 400 exercise 4

hmgt 400 exercise 4

Instructions

Download file from here: WeeklyExercise-Questions

Download data file from here: HMGT400HOSPITAL

Video: https://youtu.be/AT8BiEBqeVg

Instruction: Step-by-Step-Guideline

Video: https://youtu.be/AT8BiEBqeVg

Download codes from here: E4-Codes

Download codes from here without running DYPLR package

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TWO PART ASSIGNMENT: Interdisciplinary Plan Proposal

TWO PART ASSIGNMENT: Interdisciplinary Plan Proposal

Assessment 3 Instructions: Interdisciplinary Plan Proposal

For this assessment you will create a 2-4 page plan proposal for an interprofessional team to collaborate and work toward driving improvements in the organizational issue you identified in the second assessment.
The health care industry is always striving to improve patient outcomes and attain organizational goals. Nurses can play a critical role in achieving these goals; one way to encourage nurse participation in larger organizational efforts is to create a culture of ownership and shared responsibility (Berkow et al., 2012). Participation in interdisciplinary teams can also offer nurses opportunities to share their expertise and leadership skills, fostering a sense of ownership and collegiality.
You are encouraged to complete the Budgeting for Nurses activity before you develop the plan proposal. The activity consists of seven questions that will allow you the opportunity to check your knowledge of budgeting basics and as well as the value of financial resource management. The information gained from completing this formative will promote success with the Interdisciplinary Plan Proposal. Completing this activity also demonstrates your engagement in the course, requires just a few minutes of your time, and is not graded.
Demonstration of Proficiency

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  • Competency 1: Explain strategies for managing human and financial resources to promote organizational health.
    • Explain organizational resources, including a financial budget, needed for the plan to be a success and the impacts on those resources if nothing is done, related to the improvements sought by the plan.
  • Competency 2: Explain how interdisciplinary collaboration can be used to achieve desired patient and systems outcomes.
    • Describe an objective and predictions for an evidence-based interdisciplinary plan to achieve a specific objective related to improving patient or organizational outcomes.
    • Explain the collaboration needed by an interdisciplinary team to improve the likelihood of achieving the plan’s objective. Include best practices of interdisciplinary collaboration from the literature.
  • Competency 4: Explain how change management theories and leadership strategies can enable interdisciplinary teams to achieve specific organizational goals.
    • Explain a change theory and a leadership strategy, supported by relevant evidence, that are most likely to help an interdisciplinary team succeed in collaborating and implementing, or creating buy-in for, the project plan.
  • Competency 5: Apply professional, scholarly, evidence-based communication strategies to impact patient, interdisciplinary team, and systems outcomes.
    • Communicate the interdisciplinary plan with writing that is clear, logically organized, and professional, with correct grammar and spelling, using current APA style.
  • Reference
    Berkow, S., Workman, J., Aronson, S., Stewart, J., Virkstis, K., & Kahn, M. (2012). Strengthening frontline nurse investment in organizational goals. JONA: The Journal of Nursing Administration, 42(3), 165–169.
    Professional Context
    This assessment will allow you to describe a plan proposal that includes an analysis of best practices of interprofessional collaboration, change theory, leadership strategies, and organizational resources with a financial budget that can be used to solve the problem identified through the interview you conducted in the prior assessment.
    Scenario
    Having reviewed the information gleaned from your professional interview and identified the issue, you will determine and present an objective for an interdisciplinary intervention to address the issue.
    Note: You will not be expected to implement the plan during this course. However, the plan should be evidence-based and realistic within the context of the issue and your interviewee’s organization.
    Instructions
    For this assessment, use the context of the organization where you conducted your interview to develop a viable plan for an interdisciplinary team to address the issue you identified. Define a specific patient or organizational outcome or objective based on the information gathered in your interview.
    The goal of this assessment is to clearly lay out the improvement objective for your planned interdisciplinary intervention of the issue you identified. Additionally, be sure to further build on the leadership, change, and collaboration research you completed in the previous assessment. Look for specific, real-world ways in which those strategies and best practices could be applied to encourage buy-in for the plan or facilitate the implementation of the plan for the best possible outcome.
    Using the Interdisciplinary Plan Proposal Template [DOCX] will help you stay organized and concise. As you complete each section of the template, make sure you apply APA format to in-text citations for the evidence and best practices that inform your plan, as well as the reference list at the end.
    Additionally, be sure that your plan addresses the following, which corresponds to the grading criteria in the scoring guide. Please study the scoring guide carefully so you understand what is needed for a distinguished score.
  • Describe an objective and predictions for an evidence-based interdisciplinary plan to achieve a specific goal related to improving patient or organizational outcomes.
  • Explain a change theory and a leadership strategy, supported by relevant evidence, that is most likely to help an interdisciplinary team succeed in collaborating and implementing, or creating buy-in for, the project plan.
  • Explain the collaboration needed by an interdisciplinary team to improve the likelihood of achieving the plan’s objective. Include best practices of interdisciplinary collaboration from the literature.
  • Explain organizational resources, including a financial budget, needed for the plan to succeed and the impacts on those resources if the improvements described in the plan are not made.
  • Communicate the interdisciplinary plan, with writing that is clear, logically organized, and professional, with correct grammar and spelling, using current APA style.
  • Additional Requirements
  • Length of submission: Use the provided template. Remember that part of this assessment is to make the plan easy to understand and use, so it is critical that you are clear and concise. Most submissions will be 2 to 4 pages in length. Be sure to include a reference page at the end of the plan.
  • Number of references: Cite a minimum of 3 sources of scholarly or professional evidence that support your central ideas. Resources should be no more than 5 years old.
  • APA formatting: Make sure that in-text citations and reference list follow current APA style.
  • Note: Faculty may use the Writing Feedback Tool when grading this assessment. The Writing Feedback Tool is designed to provide you with guidance and resources to develop your writing based on five core skills. You will find writing feedback in the Scoring Guide for the assessment, once your work has been evaluated.
    Portfolio Prompt: Remember to save the final assessment to your ePortfolio so that you may refer to it as you complete the final Capstone course.

    PART TWO:

Assessment 4 Instructions: Stakeholder Presentation

For this assessment you will create an 8-12 slide PowerPoint presentation for one or more stakeholder or leadership groups to generate interest and buy-in for the plan proposal you developed for the third assessment.
As a current or future nurse leader, you may be called upon to present to stakeholders and leadership about projects that you have been involved in or wish to implement. The ability to communicate a plan—and potential implications of not pursuing such a plan—to stakeholders effectively can be critically important in creating awareness and buy-in, as well as building your personal and professional brand in your organization. It is equally important that you know how to create compelling presentations for others’ delivery and ensure that they convey the same content you would deliver if you were the presenter.
You are encouraged to complete the Evidence-Based Practice: Basics and Guidelines activity before you develop the presentation. This activity consists of six questions that will create the opportunity to check your understanding of the fundamentals of evidence-based practice as well as ways to identify EBP in practice. The information gained from completing this formative will help promote success in the Stakeholder Presentation and demonstrate courseroom engagement—it requires just a few minutes of your time and is not graded.
Demonstration of Proficiency

  • Competency 1: Explain strategies for managing human and financial resources to promote organizational health.
    • Explain how the interdisciplinary plan could be implemented and how the human and financial resources would be managed.
  • Competency 2: Explain how interdisciplinary collaboration can be used to achieve desired patient and systems outcomes.
    • Explain an organizational or patient issue for which a collaborative interdisciplinary team approach would help achieve a specific improvement goal.
  • Competency 3: Describe ways to incorporate evidence-based practice within an interdisciplinary team.
    • Summarize an evidence-based interdisciplinary plan to address an organizational or patient issue.
  • Propose evidence-based criteria that could be used to evaluate the degree to which the project was successful in achieving the improvement goal.
    • Competency 5: Apply professional, scholarly, evidence-based communication strategies to impact patient, interdisciplinary team, and systems outcomes.
  • Communicate the PowerPoint presentation of the interdisciplinary improvement plan to stakeholders in a professional, respectful manner, with writing that is clear, logically organized, with correct grammar and spelling, using current APA style.
  • Professional Context
    This assessment will provide you with an opportunity to sharpen your ability to create a professional presentation to stakeholders. In this presentation, you will explain the Plan-Do-Study-Act cycle and how it can be used to introduce the plan (P), implement the plan (D), study the effectiveness of the plan (S), and act on what is learned (A) to drive continuous improvement. By using this cycle, the stakeholders will have a tool and a proposal to expand on these ideas to drive workplace change and create improved processes to solve an interprofessional collaboration problem.
    Scenario
    In addition to summarizing the key points of Assessments 2 and 3, you will provide stakeholders and/or leadership with an overview of project specifics as well as how success would be evaluated—you will essentially be presenting a discussion of the Plan, Do, and Study parts of the PDSA cycle. Again, you will not be expected to execute the project, so you will not have any results to study. However, by carefully examining the ways in which your plan could be carried out and evaluated, you will get some of the experience of the thinking required for PDSA.
    When creating your PowerPoint for this assessment, it is important to keep in mind the target audience: your interviewee’s organizational leadership. The overall goal of this assessment is to create a presentation that your interviewee could potentially give in his or her organization.
    Instructions
    Please follow the Capella Guidelines for Effective PowerPoint Presentations [PPTX]. If you need technical information on using PowerPoint, refer to Capella University Library: PowerPoint Presentations.
    Be sure that your plan addresses the following, which corresponds to the grading criteria in the scoring guide. Please study the scoring guide carefully so you understand what is needed for a distinguished score.
  • Explain an organizational or patient issue for which a collaborative interdisciplinary team approach would help achieve a specific improvement goal.
  • Summarize an evidence-based interdisciplinary plan to address an organizational or patient issue.
  • Explain how the interdisciplinary plan could be implemented and how the human and financial resources would be managed.
  • Propose evidence-based criteria that could be used to evaluate the degree to which the project was successful in achieving the improvement goal.
  • Communicate the PowerPoint presentation of the interdisciplinary improvement plan to stakeholders in a professional manner, with writing that is clear, logically organized, and respectful with correct grammar and spelling using current APA style.
  • There are various ways to structure your presentation; following is one example:
  • Part 1: Organizational or Patient Issue.
    • What is the issue that you are trying to solve or improve?
    • Why should the audience care about solving it?
  • Part 2: Relevance of an Interdisciplinary Team Approach.
    • Why is using an interdisciplinary team relevant, or the best approach, to addressing the issue?
    • How will it help to achieve improved outcomes or reach a goal?
  • Part 3: Interdisciplinary Plan Summary.
    • What is the objective?
    • How likely is it to work?
    • What will the interdisciplinary team do?
  • Part 4: Implementation and Resource Management.
    • How could the plan be implemented to ensure effective use of resources?
    • How could the plan be managed to ensure that resources were not wasted?
    • How does the plan justify the resource expenditure?
  • Part 5: Evaluation.
    • What would a successful outcome of the project look like?
    • What are the criteria that could be used to measure that success?
      • How could this be used to show the degree of success?
  • Again, keep in mind that your audience for this presentation is a specific group (or groups) at your interviewee’s organization and tailor your language and messaging accordingly. Remember, also, that another person will ultimately be giving the presentation. Include thorough speaker’s notes that flesh out the bullet points on each slide.
    Additional Requirements
  • Number of slides: Plan on using one or two slides for each part of your presentation as needed, so the content of your presentation will be 8–12 slides in length. Remember that slides should contain concise talking points, and you will use presenter’s notes to go into detail. Be sure to include a reference slide as the last slide of your presentation.
  • Number of references: Cite a minimum of 3 sources of scholarly or professional evidence that support your central ideas. Resources should be no more than five years old.
  • APA formatting: Make sure that in-text citations on your slides and in your notes pages and reference slide reflect current APA Style and Format.
  • Portfolio Prompt: Remember to save the final assessment to your ePortfolio so that you may refer to it as you complete the final Capstone course.

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Week 4 Assignment

Week 4 Assignment

Please no plagiarism and make sure you are able to access all resource on your own before you bid. Main references come from Balkin, R. S., & Kleist, D. M. (2017) and/or American Psychological Association (2014). Assignments should adhere to graduate-level writing and be free from writing errors. I have also attached my assignment rubric so you can see how to make full points. Please follow the instructions to get full credit and use the attached worksheet as required.

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Assignment – Week 4

Research Critical Analysis of a Journal Article

The purpose of this assignment is to allow you to practice the critical analysis of the contents of research articles. When you identify a research article, you want to begin by assessing whether the source of the article is scholarly and current. Once you have verified these elements, it is important to determine what the researchers were attempting to investigate, how the study was carried out, and what the outcomes were.

For this Assignment, you will critically examine the elements of a scholarly article. Because you will need to choose research articles that represent each type of methodology when you create your Final Project Annotated Bibliography, it is essential for you to understand the contents of a research article.

To Prepare

  • Review the media programs and blog found in the Learning Resources which will introduce you to the critical elements of a scholarly article, how to identify them, and how to read scholarly articles.
  • Review the Kenny, M. C., & Winick,      C. B. (2000) article found in the Learning Resources. You will use this article to complete this Assignment.
  • Review the Scholarly Article Content Analysis Preparation Guide, the Scholarly Article Content      Analysis Worksheet including the briefcase conceptualization found in the      Learning Resources and consider the “client” for any counseling implications. Note: You will use this Worksheet to complete this Assignment.

Assignment

  • Complete the Scholarly Article      Content Analysis Worksheet for the Kenny and Winick (2000) article.
  • Analyze the contents of the article and apply the findings to the case conceptualization included in the worksheet.
  • Critically analyze the article  and identify all components:
    • Is the article scholarly?
    • What is the problem/purpose?
    • What is(are) the research question(s)?
    • Who are the participants?
    • What are the ethical/cultural considerations?
    • What data /information was collected from participants?
    • How did the researchers describe the results/answer to the research question?
    • How does this research apply to the case study?

Required Resources

Kenny, M. C., & Winick, C. B. (2000). An integrative approach to play therapy with an autistic girl. International Journal of Play Therapy, 9(1), 11–33. doi:10.1037/h0089438

Note: You will access this article from the Walden Library databases.

Raff, J. (2018, January 3). How to read and understand a scientific article [Blog post]. Retrieved from https://violentmetaphors.files.wordpress.com/2018/01/how-to-read-and-understand-a-scientific-article.pdf

Walden University. (n.d.). How do I verify that my article is peer reviewed? Retrieved August 1, 2019, from https://academicanswers.waldenu.edu/faq/72613  

Walden University Library. (n.d.). Verify peer review. Retrieved August 1, 2019, from https://academicguides.waldenu.edu/library/verifypeerreview  

Document: Scholarly Article Content Analysis Preparation Guide (PDF) 

Document: Scholarly Article Content Analysis Worksheet (Word document)

Required Media

Walden University Library. (n.d.). Anatomy of a research article. Retrieved from https://waldencss.adobeconnect.com/anatomyofaresearcharticle/ 

Note: if you are having difficulty viewing the required media above using Google Chrome as your browser, please visit http://academicanswers.waldenu.edu/faq/239615 for instructions on how to enable Flash.

Laureate Education (Producer). (2016). Literature review [Video file]. Baltimore, MD: Author.

Note: The approximate length of this media piece is 8 minutes.

Accessible player  –Downloads– Download Video w/CC Download Audio Download Transcript

Credit: Provided courtesy of the Laureate International Network of Universities.

Laureate Education (Producer). (2017k). Purpose of research [Video file]. Baltimore, MD: Author.

Note: The approximate length of this media piece is 15 minutes. This media piece is also in the resources of Week 2.

Accessible player  –Downloads– Download Video w/CC Download Audio Download Transcript

Credit: Provided courtesy of the Laureate International Network of Universities.

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Week 9 Assignment

Week 9 Assignment

Please no plagiarism and make sure you are able to access all resources on your own before you bid. Main references come from Balkin, R. S., & Kleist, D. M. (2017) and/or American Psychological Association (2014). Assignments should adhere to graduate-level writing and be free from writing errors. I have also attached the resources given to complete the assignment. Please follow the instructions to get full credit. I need this completed by 10/26/19 at 7pm. You will complete the program evaluation worksheet attached.

Assignment – Week 9

In this case study, the counselor, Steven, has collected data from his clients after participation in a psychoeducation therapy group. Steven wants to know whether his program effectively met the needs of the clients. He is interested in learning whether the clients met their program outcomes and whether the program evaluation data supports his desire to expand the program.

For this Assignment, you will review the data and determine whether the service contributed to client success.

To Prepare

· Review the Program Evaluation audio recording and the Program Evaluation Worksheet found in the Learning Resources and consider the requirements for this Assignment.

· You may work independently or form small groups of no more than three people. If you choose to work in small groups, you may use the Blackboard Collaborate Ultra “Live Meetings” tool found in the left-hand navigation of the classroom to collaborate with your group in a synchronous way. Once you access the “Live Meetings” tool, use the “Sessions Help” feature in the top right-hand corner to guide you through setting up your session with your group if you choose to do so.

· Review the Program Evaluation Worksheet and consider the requirements for this Assignment. Specifically:

o Review the case study.

o Analyze the Program Evaluation dataset to determine whether the counseling intervention worked or did not work.

o Consider a recommendation you might make regarding the future of the program and why.

Assignment

Imagine you are a task force or part of a task force charged with evaluating the effectiveness of a new counseling program. Your job is to complete a Program Evaluation Worksheet that will help you determine the effectiveness of the program.

  • As an individual part of a task force or in your small group task force, complete the Program Evaluation      Worksheet.

Required Resources 

Astramovich, R. L., & Coker, J. K. (2007 ). Program evaluation: The accountability bridge model for counselors. Journal of Counseling & Development, 85, 162–172.

Note: You will access this article from the Walden Library databases.

Balkin, R. S., & Kleist, D. M. (2017). Counseling research: A practitioner-scholar approach. Alexandria, VA: American Counseling Association.

  • Chapter 13, “Program Evaluation”

Note: You will access this article from the Walden Library databases.

Lamis, D. A., Underwood, M., & D’Amore, N. (2017). Outcomes of a suicide prevention gatekeeper training program among school personnel. Crisis, 38(2), 89-99. doi: 10.1027/0227-5910/a000414

Note: You will access this article from the Walden Library databases.

Neilson, T. (2015). Practice-based research: Meeting the demands of program evaluation through the single-case design. Journal of Mental Health Counseling, 37(4), 364–376. https://doi.org/10.17744/mehc.37.4.07

Walden University, Center for Research Quality. (n.d.-b). Research resources: Research design & analysis: Program evaluation tutorial. Retrieved from http://academicguides.waldenu.edu/researchcenter/resources/Design 

Note: Select the “Program Evaluation” tab on this web page to access the Program Evaluation Tutorial.

Document: Program Evaluation Worksheet

Required Media

Laureate Education (Producer). (2017). Program evaluation [Video file]. Baltimore, MD: Author.

Note: The approximate length of this media piece is 1 minute.

Accessible player  –Downloads– Download Video w/CC Download Audio Download Transcript

Laureate Education (Producer). (2017). Program evaluation [Video file]. Baltimore, MD: Author.

Note: The approximate length of this media piece is 18 minutes.

Accessible player  –Downloads– Download Video w/CC Download Audio Download Transcript

Credit: Provided courtesy of the Laureate International Network of Universities.

–Downloads– Download Video w/CC Download Audio Download Transcript

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Week 9 ~

Here is some food for thought!

A while back I wrote a book chapter on assessment in counseling and included information about program evaluations.  It’s really interesting because program evaluation can be considered research and assessment and just plain program evaluation

Here is a case study that was included.  This may help you think about some of the aspects of program evaluation:

The agency needs to “prove its worth”!

You were recently hired at a non-profit counseling center as a quality assurance counselor and as part of your role it is your responsibility to conduct a program evaluation.  You are vaguely aware that you need to collect some data but where to begin is the question.  The goal of program evaluation is to create a systematic assessment which will work to improve the quality of services or the programs of the agency.  The first step involves determining your goal and then creating a plan to collect objective and subjective information.  There are several questions you must ask as you create the program evaluation.  Who are your stakeholders? Are you focusing on specific programs with the agency?  Are you going to utilize a formative or summative evaluation?  Would using test results be helpful?  Will you utilize surveys, interviews, observations, or focus groups?  Questions such as these guide the evaluation with the goal of accountability for the counseling profession.

References:

Foster, L.H. (2020). Assessment practices in counseling. In D. Capuzzi and D. Gross (Eds.), Introduction to the counseling profession (8th ed.). Boston: Allyn and Bacon.

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Please no plagiarism and make sure you are able to access all resource on your own before you bid. Main references come from Balkin, R. S., & Kleist, D. M. (2017) and/or American Psychological Association (2014). Assignments should adhere to graduate-level writing and be free from writing errors. I have also attached resources given to complete the assignment. Please follow the instructions to get full credit. I need this completed by 10/26/19 at 7pm. You will complete the program evaluation worksheet attached.

Assignment – Week 9

Top of Form

In this case study, the counselor, Steven, has collected data from his clients after participation in a psychoeducation therapy group. Steven wants to know whether his program effectively met the needs of the clients. He is interested in learning whether the clients met their program outcomes and whether the program evaluation data supports his desire to expand the program.

 

For this Assignment, you will review the data and determine whether the service contributed to client success.

To Prepare

  • Review the Program Evaluation audio recording and the Program Evaluation Worksheet found in the Learning Resources and consider the requirements for this Assignment.
  • You may work independently or form small groups of no more than three people. If you choose to work in small groups, you may use the Blackboard Collaborate Ultra “Live Meetings” tool found in the left-hand navigation of the classroom to collaborate with your group in a synchronous way. Once you access the “Live Meetings” tool, use the “Sessions Help” feature in the top right-hand corner to guide you through setting up your session with your group if you choose to do so.
  • Review the Program Evaluation Worksheet and consider the requirements for this Assignment. Specifically:
    • Review the case study.
    • Analyze the Program Evaluation dataset to determine whether the counseling intervention worked or did not work.
    • Consider a recommendation you might make regarding the future of the program and why.

Assignment

Imagine you are a task force or part of a task force charged with evaluating the effectiveness of a new counseling program. Your job is to complete a Program Evaluation Worksheet that will help you determine the effectiveness of the program.

  • As an individual part of a task force or in your small group task force, complete the Program Evaluation Worksheet.

Required Resources

Astramovich, R. L., & Coker, J. K. (2007 ). Program evaluation: The accountability bridge model for counselors. Journal of Counseling & Development, 85, 162–172.

Note: You will access this article from the Walden Library databases.

Balkin, R. S., & Kleist, D. M. (2017). Counseling research: A practitioner-scholar approach. Alexandria, VA: American Counseling Association.

  • Chapter 13, “Program Evaluation”

Note: You will access this article from the Walden Library databases.

Lamis, D. A., Underwood, M., & D’Amore, N. (2017). Outcomes of a suicide prevention gatekeeper training program among school personnel. Crisis, 38(2), 89-99. doi: 10.1027/0227-5910/a000414

Note: You will access this article from the Walden Library databases.

Neilson, T. (2015). Practice-based research: Meeting the demands of program evaluation through the single-case design. Journal of Mental Health Counseling, 37(4), 364–376. https://doi.org/10.17744/mehc.37.4.07

Walden University, Center for Research Quality. (n.d.-b). Research resources: Research design & analysis: Program evaluation tutorial . Retrieved from http://academicguides.waldenu.edu/researchcenter/resources/Design

 

Note: Select the “Program Evaluation” tab on this web page to access the Program Evaluation Tutorial.

Document: Program Evaluation Worksheet

 

Required Media

Laureate Education (Producer). (2017). Program evaluation [Video file]. Baltimore, MD: Author.

 

Note: The approximate length of this media piece is 1 minute.

Accessible player  –Downloads– Download Video w/CC Download Audio Download Transcript

Laureate Education (Producer). (2017). Program evaluation [Video file]. Baltimore, MD: Author.

 

Note: The approximate length of this media piece is 18 minutes.

Accessible player  –Downloads– Download Video w/CC Download Audio Download Transcript

Credit: Provided courtesy of the Laureate International Network of Universities.

–Downloads– Download Video w/CC Download Audio Download Transcript

Bottom of Form

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Problem Identification and chapter summary

Problem Identification and chapter summary

Answer the two questions below:

1. Sleepless nights at Holiday Inn Case (Published in Business Week and

adapted in the textbook p. 91-92 for the course)

Just a few years ago, Tom Oliver, the Chief Executive of Holiday Hospitality Crop.,

was struggling to differentiate among the variety of facilities offered for clients

under the Holiday flag – the Holiday Inn Select designed for business travelers,

the Holiday Inn Express used by penny pinchers, and the Crown Plaza Hotels, the

luxurious hotels meant for the big spenders. Oliver felt that revenues could be

quadrupled if only clients could differentiate among these.

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Keen on developing a viable strategy for Holiday Hospitality, which suffered from

brand confusion. Tom Olivers conducted a customer survey of those who had used

each type of facility, and found the following. The consumers didn’t have a clue as

to the difference among the three different types. Many complained that the

buildings were old and not properly maintained, and the quality rating of service

and other factors were also poor. Furthermore, when word spread that one of the

contemplated strategies of Oliver was a name change to differentiate the three

facilities, irate franchises balked. Their mixed message did not help consumers to

understand the differences, either.

Oliver thought that he first needed to understand how the different classifications

would be important to the several classes of client, and then he could market the

heck out of them and greatly enhance the revenues. Simultaneously, he

recognized that unless the franchises owners fully cooperated with him in all his

plans, mere face-lifting and improvement of customer service would not bring

added revenues.

Answer the following questions dealing with the case above:

a. Identify the problem

b. Develop a research question

2. Select a problem or issues of concerns within a company. Identify the problem

and then develop the problem statement section which includes:

a. The purpose of the study

b. Research questions

::Chapter summary::

Please write a one page chapter summary from the attached text book- Chapter 6 and chapter 6S. PLEASE write summary ONLY from textbook NO outside sources.

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