Evaluating Performance Management Systems NURS 6221

Performance Management

Are Interconnected in the
System

Evaluating Performance Management Systems NURS 6221

Employee Development

Employee Retention

Multisource (360 degree)

Feedback and

Effectiveness

Enhance Employee
Performance

and Retention

Support Managers That
Evaluate Performance

Input on the System

Performance Growth and
Development

System Strengths

System Weaknesses

Planning and Arranging the Interview

Confirm to your interviewee that all information obtained in the interview will be confidential. If preferred by the individual, you may identify the nurse executive and his/her healthcare organization using pseudonyms in the Assignment materials you submit.

Interview questions to guide your conversation begin on Page 3 of this document.

Note: You are required to request the individual’s signature to confirm the interview. Fill in the information on Page 2, print out the page, and obtain the nurse executive’s full signature. Scan and submit the signed Page 2 as a separate Word file with your completed Assignment.

Interviewee Profile and Confirmation Signature

Name

Healthcare Organization

Unit/Department

Job Title

Years in Position

HR-Related Responsibilities

Relationship to You/How Identified for Interview

Take notes on the responses in the spaces on the right. If you record the interview, you are still encouraged to take notes on the person’s responses, as a safeguard in case there is any problem with the recording.

Questions

What are the sources of information (e.g., observation, patient satisfaction) that inform the criteria? Evaluating Performance Management Systems NURS 6221

How are the criteria communicated to employees?

Thinking about the performance management system for nurses in your specific unit, how does the system support development and retention of desired employee characteristics and behaviors?

Note: Ask for both specific examples and comments on how well the system works.

For example, is performance appraisal information used to help identify training needs for employees?

What is the role of technology in this process, including ensuring privacy of employee information?

If it is/has been used, what are/were its strengths and drawbacks?

If it was tried and abandoned, why was it discontinued?

What is your overall assessment of the multisource feedback, and circumstances (if any) when it might be useful?

How do you know the nature of the weaknesses?

·     Consider how you would summarize information gained in the interview using the Performance Management System Interview Matrix Template and your Reflection paper to provide a thorough description of the performance management system.

·     Consider strengths and weaknesses of the system, as described by the nurse executive and from your own analysis, and strategies and approaches you would recommend for addressing the weaknesses. Evaluating Performance Management Systems NURS 6221

·     As needed, follow up with your interviewee by phone or e-mail to clarify answers and conclusions. You may ask the nurse executive to review a draft of your interview summary to ensure that you captured the individual’s intent.

Part 1: Interview Matrix Summary

Complete the Performance Management System Interview Matrix Summary Template, provided in the Module 3 Learning Resources, to create a visual summary of the information gathered through your interview with a nurse manager.

Part 2: Interview Reflection

In a separate Word document, write 2–3 pages that reflect on the interview and your overall impressions and that include the following:

·   Briefly describe the professional you interviewed, including title, years of experience, and his/her healthcare organization (e.g., size, location, special services). Note: Be mindful of your interviewee’s privacy in the details you provide.

·   Explain the concept of “performance management” that guided your interview and the interviewee’s responses.

·   Evaluate the healthcare organization’s performance management system for effectiveness, drawing on the nurse executive’s assessment and your own observations and conclusions.

·   Describe characteristics and/or factors that stand out to you as contributing to the system’s strengths and weaknesses.

·   Describe actions, strategies, or approaches you would recommend to address weaknesses in the system.

Submit in three separate files:

·        Performance Management System Interview Matrix Summary

·        Interview Reflection

·        Interviewee Profile and Confirmation Signature (Page 2 from this document)