Improving the Quality of Handovers in The Healthcare Setting

Resource Planning for Implementation of Evidence-Based Practice | Ovid (waldenulibrary.org) Using Kotter’s Eight Stage Process to Manage an Organizational Change Program: Presentation and Practice – ProQuest (waldenulibrary.org) Transformational change and leader character – ScienceDirect (waldenulibrary.org) Developing Leadership in Managers to Facilitate the Implementation of National Guideline Recommendations: A Process Evaluation of Feasibility and Usefulness (ijhpm.com) Show Descriptions Create a 5- or 6-slide narrated PowerPoint that presents a comprehensive plan to implement changes you propose. Your Change Implementation and Management Plan should include the following: · An executive summary of the issues that are currently affecting your organization/workplace (this can include the work you completed in your Workplace Environment Assessment). · A description of the changes being proposed. · Justifications for the changes, including why addressing them will have a positive impact on your organization/workplace.-Excellent 32 (32%) – 35 (35%) Good 28 (28%) – 31 (31%) Fair 25 (25%) – 27 (27%) Poor 0 (0%) – 24 (24%) · Details about the type and scope of the proposed changes. · Identification of the stakeholders impacted by the changes. · Improving the Quality of Handovers in The Healthcare Setting

Identification of a change management team (by title/role). · A plan for communicating the changes you propose. · A description of risk mitigation plans you would recommend to address the risks anticipated by the changes you propose.-Excellent 27 (27%) – 30 (30%) Good 24 (24%) – 26 (26%) Fair 21 (21%) – 23 (23%) Poor 0 (0%) – 20 (20%) Include a narrated presentation that is 5–6 minutes in length.-Excellent 27 (27%) – 30 (30%) Good 24 (24%) – 26 (26%) Fair 21 (21%) – 23 (23%) Poor 0 (0%) – 20 (20%) Written Expression and Formatting – English writing standards: Correct grammar, mechanics, and proper punctuation-Excellent 5 (5%) – 5 (5%) Good 4 (4%) – 4 (4%) Fair 3.5 (3.5%) – 3.5 (3.5%) Poor 0 (0%) – 3 (3%) Assignment: Change Implementation and Management Plan It is one of the most cliché of clichés, but it nevertheless rings true: The only constant is change. As a nursing professional, you are no doubt aware that success in the healthcare field requires the ability to adapt to change, as the pace of change in healthcare may be without rival. As a professional, you will be called upon to share expertise, inform, educate, and advocate. Your efforts in these areas can help lead others through change. In this Assignment, you will propose a change within your organization and present a comprehensive plan to implement the change you propose. To Prepare: • Review the Resources and identify one change that you believe is called for in your organization/workplace. o This may be a change necessary to effectively address one or more of the issues you addressed in the Workplace Environment Assessment you submitted in Module 4. It may also be a change in response to something not addressed in your previous efforts. It may be beneficial to discuss your ideas with your organizational leadership and/or colleagues to help identify and vet these ideas. • Reflect on how you might implement this change and how you might communicate this change to organizational leadership. The Assignment (5-6-minute narrated PowerPoint presentation): Change Implementation and Management Plan Create a narrated PowerPoint presentation of 5 or 6 slides with video that presents a comprehensive plan to implement the change you propose. Your narrated presentation should be 5–6 minutes in length. Your Change Implementation and Management Plan should include the following: • An executive summary of the issues that are currently affecting your organization/workplace (This can include the work you completed in your Workplace Environment Assessment previously submitted, if relevant.) • A description of the change being proposed • Justifications for the change, including why addressing it will have a positive impact on your organization/workplace • Details about the type and scope of the proposed change • Identification of the stakeholders impacted by the change • Identification of a change management team (by title/role) • A plan for communicating the change you propose • A description of risk mitigation plans you would recommend to address the risks anticipated by the change you propose Work Environment Assessment Template Work Environment Assessment Template Use this document to complete the Module 4 Workplace Environment Assessment. Summary of Results Clark Healthy Workplace Inventory Identify two things that surprised you about the results. Also identify one idea that you believed prior to conducting the Assessment that © 2018 Laureate Education Inc. 1 was confirmed. What do the results of the Assessment suggest about the health and civility of your workplace? Improving the Quality of Handovers in The Healthcare Setting

Briefly describe the theory or concept presented in the article(s) you selected. Explain how the theory or concept presented in the article(s) relates to the results of your Work Environment Assessment. Explain how your © 2018 Laureate Education Inc. 2 organization could apply the theory highlighted in your selected article(s) to improve organizational health and/or create stronger work teams. Be specific and provide examples. General Notes/Comments © 2018 Laureate Education Inc. 3 Work Environment Assessment Template Work Environment Assessment Summary of Results – Employees are the most precious asset an organization has; they are resources that organizations use to Clark Healthy meet the set objectives and goals. However, some challenges affect a company’s productivity; while these Workplace Inventory challenges are different, the most common challenge is the inability to foster a favorable workplace environment. In simple terms, a workplace environment is a place where employees conduct their work. However, what constitutes a good working place environment? many factors determine an excellent working place environment, these factors include; physical location of the workplace, the condition inside the workplace, social interactions and atmospheres among employees, support and recognition from managers, and processes and procedures set to be followed. According to Clark (2015), workplace assessment or civility is a program that helps identify underlying behaviors and other causes that affect the productivity of employees. Additionally, the workplace assessment assists design appropriate strategies that would help resolve these underlying factors (Clark, 2015). © 2018 Laureate Education Inc. 1 Upon using the assessment tool, my workplace scored a mean grade of 69; this places my organization in the barely healthy category, according to Clark’s assessment tool. For example, a question asked if there is a precise discernible level of trust between and among formal leadership and other members of the workplace (Clark, 2015); I rated this as untrue. This is because a significant number of nurses in our clinic do not have a slight sense of trust in their supervisors. For instance, they feel like a nursing supervisor will tell them what they want to hear to your face and do opposite things so that you could get out of his office. Additionally, they believe that supervisors are the biggest gossip and rumors agents who talk negatively about other nurses. According to me, these characteristics do not portray leadership qualities. I believe that my workplace environment is not civil due to the poor leadership characteristics displayed by the nursing supervisors. The unique leadership theme of my workplace is that addressed issues in the workplace are not attended to. Identify two things that At the end of the assessment, there two things that surprised me; the leaders, in my case, the nursing © 2018 Laureate Education Inc. 2 surprised you about the supervisors who were selected to promote workplace civility, were surprisingly the victims of incivility. results. Also identify This made me understand that in order to promote a cohesive working atmosphere, a company must have a one idea that you common purpose. In my workplace, every nurse acted independently to their duties; this does not show a believed prior to good work ethic; a good work ethic should be such that employees are collaboratively or jointly working conducting the together towards meeting shared goals and objectives of the organization. My workplace, however, made Assessment that was this impossible by fostering a toxic working environment, while agents of change being the major players confirmed. in these problems. Another unexpected finding of the study was that the few instances of subordinate incivility occurred only in divisions where various department managers exhibited incivility among subordinates. Improving the Quality of Handovers in The Healthcare Setting

For example, nursing supervisors were significant productivity distractors in my workplace by promoting a culture of gossip with subordinate employees. They talk negatively about other nurses they do not like. What do the results of Workplace incivility is those behaviors with the intent of harming the operations of a given company. In the Assessment suggest many cases, uncivil behaviors are characterized as rude and lack regard for others (Clark, 2015). There are about the health and many forms of workplace incivility, some of which include; rumors and gossips, insults and unwarranted civility of your comments about a person’s physical appearance or bullying, and in most cases, the common form of © 2018 Laureate Education Inc. 3 workplace? workplace incivility is sexual harassments. Rumors, gossips, and failure to appreciate other’s opinions and views were the most evident incivilities in my workplace. As stated, nursing supervisors were the culprits of these behaviors; additionally, other employees who were friends with these supervisors and wanted favors and validation from these leaders were also culprits to these workplace trends. The results from the assessments indicate that my workplace environment has significant changes to make to foster a good working environment. One of the concepts or theories suggested in the assessment is mediation; this theory is defined as the Briefly describe the procedure where disagreeing parties reach a desired or mutual solution with the assistance of a third party theory or concept that is not directly involved in the conflict. However, the mediation process is entirely voluntary; however, presented in the both parties are encouraged or convinced to participate in the mediation process. The aim of workplace article(s) you selected. mediation is for participants to settle the conflict independently by reaching an informed agreement that Explain how the theory everyone can live with; The mediator will not enforce an outcome on the participants. A resolution will not or concept presented in be requested or imposed on them; even if the parties are unable to end the dispute by mediation, they can the article(s) relates to develop a greater understanding of each other’s interests and experiences and better understand the issues the results of your Work of the disagreement. © 2018 Laureate Education Inc. 4 Environment Assessment. My workplace environment is toxic and promotes conflict. Generally, no one likes to be gossiped or be the center of a conversation either for good or bad reasons; this is, however, normality in my workplace; the nursing supervisors, to my surprise, are the agents of these conflicts. As stated, in many cases, the supervisors talk negatively about other nurses; this is not a good behavior that promotes war in a workplace. I find that the theory of mediation is the right concept that can be used to promote a better working environment in my organization. Some of the conflicts that need mediation include; interpersonal disputes and employee grievances and complaints; in other cases, bullying and sexual assault complaints may be resolved – but only after the situation has been thoroughly investigated, and the parties have genuine consent to engage in the resolution process. Mediation can be used to resolve interpersonal employee conflict that has been facilitated by the culture of gossips and rumors created in the workplace; in many cases, a workplace that is divided by gossiping groups fosters toxicity among employees (Dickinson, 2021). Explain how your My organization, however, requires more than mediation to promote a civil workplace. One strategy that organization could my organization can do is make changes in its leadership; the organization needs to offer training programs © 2018 Laureate Education Inc. 5 apply the theory to leaders on how to promote a civil workplace; additionally, those leaders like the nursing supervisors highlighted in your should be relieved of their services to the organization since they played a significant role in fostering a selected article(s) to toxic work environment. on the other hand, mediation can be used to resolve conflict cases that were improve organizational created under the leadership of the nursing supervisors (Dickinson, 2021). Improving the Quality of Handovers in The Healthcare Setting

Employees need to collaborate health and/or create to reach a particular goal; hence, the need to use mediation to promote an environment where every stronger work teams. Be employee communicates with each other and has a mutual relationship. Some of the benefits of mediation specific and provide include; it offers an early diagnosis that allows participants to resolve problems between them before they examples. escalate or worsen; It’s past-focused, in the sense that any agreement reached can provide a structure for an existing relationship – how we interact with each other, how we address future conflict (Dickinson, 2021). But It’s also forward-looking in the sense that any compromise reached will serve as a foundation for a long-term partnership on how people interact with one another, and how they manage potential disputes (Dickinson, 2021). General Many strategies could be implemented to address future workplace conflicts like gossiping in my Notes/Comments workplace. The first strategy is investigating the situation; take time to pursue the incident after referring to both parties’ complaints. Do not pass judgment or make a definitive decision based on what you have. © 2018 Laureate Education Inc. 6 Investigate further to learn more about the events, people involved, and problems (Cranston, 2021). Have a private and confident discussion with those concerned, and listen carefully to ensure you understand their points of view. Another strategy is agreeing on the best solution to resolve the conflict; All sides must agree on the best solution for the problem after investigating the situation and determining ways to fix the problem; and, to compromise on the best, you must first determine which solutions each group can live with (Cranston, 2021). Equally, it is essential to boost practices that would promote an environment of productivity hence—doing away with conflicts in a workplace. Some of these strategies include; communicating with staff; Companies that devote time and effort to establishing clear lines of communication will quickly develop the trust of their workers, resulting in increased efficiency, production, and overall morale. Another strategy is offering training and development opportunities to employees; practical training enables one to develop the skills they require. A learning program raises the quality of all workers, ensuring that they all have the same expertise and experience (Cranston, 2021). This helps eliminate any weak points in the organization that depend on others to complete simple work tasks © 2018 Laureate Education Inc. 7 WORKPLACE ENVIRONMENT ASSESSMENT 8 References Clark, C. M. (2015). Conversations to inspire and promote a more civil workplace. American Nurse Today, 10(11), 18-23. Clark, C. M. (2019). Fostering a culture of civility and respect in nursing. Journal of Nursing Regulation, 10(1), 44-52. Cranston, A. (2021, April 27). How to Manage and Resolve Conflict in the Workplace. Hrcloud Blog. https://www.hrcloud.com/blog/7-tips-on-how-to-manage-and-resolve-conflict-inthe-workplace Dickinson, L. (2021). When mediation is the right approach to resolving workplace conflict. Worklogic Blog. https://www.worklogic.com.au/workplace-mediations/mediation-rightapproach-resolving-workplace-conflict/ Nickitas, D. M. (2014). Fostering civility: an interview with Cynthia Clark. Nursing Economics, 32(6), 306. © 2018 Laureate Education Inc. 8 …Improving the Quality of Handovers in The Healthcare Setting