health insurance matriz

health insurance matriz

 

Health Insurance Matrix

 

As you learn about health care delivery in the United States, it is necessary to understand the various models of health insurance to develop important foundational knowledge as you progress through the course and for your role as a future health care worker. The following matrix is designed to help you develop that knowledge and assist you in understanding how health care is financed and how health insurance influences patients and providers. Fill in the following matrix. Each box must contain responses between 50 and 100 words and use complete sentences.

 

Model  

 

Describe the model

How is the care paid or financed when this model is used? What is the structure behind this model? Is it a gatekeeper, open-access, or combination of both? What are the benefits for providers in using this model? What are the challenges for providers in using this model?
Health Maintenance Organization (HMO) . A type of health insurance plan that usually limits coverage to care from doctors who work for or contract with the HMO. It generally won’t cover out-of-network care except in an emergency. An HMO may require you to live or work in its service area to be eligible for coverage. HMOs often provide integrated care and focus on prevention and wellness. Health maintenance organizations represent “pre-paid” or “capitated” insurance plans in which individuals or their employers pay a fixed monthly fee for services instead of a separate charge for each visit or service. The monthly fees remain the same, regardless of types or levels of services provided. Services are provided by physicians who are employed by, or under contract with, the HMO. You’ll select a Primary Care Physician who will be the first point of contact for your healthcare. You are encouraged to build a strong relationship with your PCP because they will connect you to specialists or other health care providers. Your PCP will be able to see the total picture of your overall health. With an HMO plan, your out-of-pocket medical costs and monthly premiums will generally be lower than with other types of plans. If you are someone who doesn’t see a lot of specialists or would like having your care coordinated through a PCP, then you might save more money with an HMO plan. Tight controls can make it more difficult to get specialized care

As an HMO member, you must choose a primary care physician (PCP). Your PCP provides your general medical care and must be consulted before you seek care from another physician or specialist. This screening process helps to reduce costs both for the HMO and for HMO members, but it can also lead to complications if your PCP doesn’t provide the referral you need

Preferred Provider Model . A Medicare PPO Plan is a type of Medicare Advantage Plan (Part C) offered by a private insurance company. In a PPO Plan, you pay less if you use doctors, hospitals, and other health care providers that belong to the plan’s network . You pay more if you use doctors, hospitals, and providers outside of the network Rather than prepaying for medical care, PPO members pay for services as they are rendered. The PPO sponsor (employer or insurance company) generally reimburses the member for the cost of the treatment, less any co-payment percentage. In some cases, the physician may submit the bill directly to the insurance company for payment. The insurer then pays the covered amount directly to the healthcare provider, and the member pays his or her co-payment amount. The price for each type of service is negotiated in advance by the healthcare providers and the PPO sponsor(s). Free choice of healthcare provider

PPO members are not required to seek care from PPO physicians. However, there is generally strong financial incentive to do so. For example, members may receive 90% reimbursement for care obtained from network physicians but only 60% for non-network treatment. In order to avoid paying an additional 30% out of their own pockets, most PPO members choose to receive their healthcare within the PPO network.

Out-of-pocket costs generally limited

Healthcare costs paid out of your own pocket (e.g., deductibles and co-payments) are limited. Typically, out-of-pocket costs for network care are limited to $1,200 for individuals and $2,100 for families. Out-of-pocket costs for non-network treatment are typically capped at $2,000 for individuals and $3,500 for families. And they have a free choice of healthcare provider.

More paperwork and expenses than HMOs

As a PPO member, you may have to fill out paperwork in order to be reimbursed for your medical treatment. Additionally, most PPOs have larger co-payment amounts than HMOs, and you may be required to meet a deductible. Less coverage for treatment provided by non-PPO physicians

As mentioned previously, there is a strong financial incentive to use PPO network physicians.

Point-of-Service Model A Point of Service (POS) plan is a type of managed healthcare system that combines characteristics of the HMO and the PPO. Like an HMO, you pay no deductible and usually only a minimal co-payment when you use a healthcare provider within your network. You also must choose a primary care physician who is responsible for all referrals within the POS network. If you choose to go outside the network for healthcare, POS coverage functions more like a PPO.   No “gatekeeper” for non-network care

If you choose to go outside the POS network for treatment, you are free to see any doctor or specialist you choose without first consulting your primary care physician (PCP). Of course, you will pay substantially more out-of-pocket charges for non-network care.

POS coverage allows you to maximize your freedom of choice. Like a PPO, you can mix the types of care you receive. There is no minimal co-payment. Also when you choose to use network providers, there is generally no deductible. As well as no healthcare cost paid out of your own pocket Substantial co-payment for non-network care

As in a PPO, there is generally strong financial incentive to use POS network physicians. For example, your co-payment may be only $10 for care obtained from network physicians, but you could be responsible for up to 40% of the cost of treatment provided by non-network doctors. Thus, if your longtime family doctor is outside of the POS network, you may choose to continue seeing her, but it will cost you more.

Provider Sponsored Organization A Provider-Sponsored Organization (PSO) is a type of managed care plan that is operated by a group of doctors and hospitals that form a network of providers within which you must stay to receive coverage for your care. People with Medicare can choose to get their Medicare benefits through a PSO. PSO receives a fixed monthly payment to provide care for Medicare beneficiaries. PSOs may be developed as for-profit or not-for-profit entities of which at least 51 percent must be owned and governed by health care providers (physicians, hospitals or allied health professionals). PSOs may be organized as either public or private entities The gatekeeper would be Medicare in the United States can be defined as ‘ A group of doctors, hospitals, and other health care providers that agree to give health care to Medicare beneficiaries for a set amount of money from Medicare every month. This type of managed care plan is run by the doctors and providers themselves, and not by an insurance company    
High Deductible Health Plans and Savings Options A health savings account (HSA) is a tax-advantaged medical savings account available to taxpayers in the United States who are enrolled in a high-deductible health plan (HDHP). The funds contributed to an account are not subject to federal income tax at the time of deposit.   You have the freedom to see any health care provider, including specialists, without a referral, although you will save money if you see in-network providers. This is especially important since instead of a copay, you will be paying the full cost of a doctor’s visit or service until you satisfy your deductible Others can contribute to your HSA. Contributions can come from various sources, including you, your employer, a relative and anyone else who wants to add to your HSA. High deductible plans also allow you to meet health plan stipulations that your community may have. By having yourself and your family covered with health insurance, you can be in compliance with specific laws that require insurance coverage. You have high deductible requirement. Even though you are paying less in premiums each month, it can be difficult – even with money in an HSA – to come up with the cash to meet a high deductible.

You have unexpected healthcare costs. Your healthcare costs could exceed what you had planned for, and you may not have enough money saved in your HSA to cover expenses.

 

 

 

Cite your sources below. For additional information on how to properly cite your sources check out the Reference and Citation Generator resource in the Center for Writing Excellence.

 

References

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Kenworth Motors Case Study Essays and Term Papers

Kenworth Motors Case Study Essays and Term Papers

As a consulting you mostly have to be compelled to come back and prepare before you meet the potential shopper.   The proposal should be gift at the meeting.   As i’m reading this case study, i believed it absolutely was simply a proper personal review of a gathering that 2 business partners that reach out for facilitate.   I don’t believe that the adviser was ready for the meeting.   He simply talks to the shopper and attend a firm that he knew nothing concerning.   He failed to have associate degree agenda of what the business was all concerning and he wasn’t centered concerning the agenda.   He manager himself doesn’t even grasp what’s the matter that running within the company before having the consulting to return in.

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If he’s an expert adviser, he ought to initial analysis concerning the organization and ready himself a trifle higher. additionally he has to do some analysis on the management and it operation inside the organization.   One issue that I will offer credit to the current consulting is that he’s a decent trafficker.   He initial begins his question concerning the plant and product of the

organization and semiconductor diode the manager to speak concerning completely different topic of their product. additionally each the manager and adviser had a positive perspective toward everything.

The adviser lay out the retreat however didn’t have any arrange of however the retreat would facilitate their issues.   Everything wasn’t in writing and also the time to arrange for the retreat is just too short to even harden.  As a consulting, he wasn’t professionally gift his action and plans to gift however it’ll facilitate the potential shopper.   This case study shows a really ineffective ways in which of doing consulting for giant organization. additionally it permits you to suppose that hiring effective consulting isn’t by victimization mutual acquaintance. this can be a decent example of contract meeting of what to try and do or to not do.

I think this initial meeting goes well however with unprepared consulting will cause several wrong direction and cause failure as a adviser however additionally injury the corporate name.   There area unit several   effective methods to assist consulting to own an expert contract meeting.

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McDonald’s Case Study

McDonald’s Case Study

McDonald’s case study

Write a five page paper in which you:

  1. Outline the talent management program that led to success for the company.
  2. Identify strengths of the program and how they led to goal accomplishment.
  3. Describe opportunities for improvement in the talent management planning process.
  4. Create at least two (2) more effective approaches to meet the talent management challenges in the future.
  5. Use at least five (5) quality academic resources in this assignment. Note: Wikipedia and other Websites do not quality as academic resources.

Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

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H7003: Assessment 3: Written assessment

H7003: Assessment 3: Written assessment

Worth 40%, 3,000 words, (ULO1, UL02, ULO3, ULO4,

ULO5), due week 12

Due Wednesday by 23:59 Points 40

Assessment 3: Written assessment, worth 40%, 3,000 words, (ULO1, ULO2, ULO3, ULO4, ULO5), due week 12

Submitting an external tool

Students will research and write an academic essay linking mental health illnesses and issues, drug and alcohol use/issues (AOD), PTSD and other life events and the

impact of diagnosis on individuals. The essay will then outline how social work practitioners and other professionals respond to specific illnesses/issues and the

differences between in-patient care and community care.

Title (Write a clear, specific, keyword-rich title, avoiding unnecessary words).

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  1. Introduction

Available Aug 4 at O:00 – Nov 19 at 23:59

Introduce the broad topic of the essay, which is mental health illnesses and their link to substance use, PTSD, and other adverse life events.

Define key terms like mental health, AOD (alcohol and other drugs), PTSD (post-traumatic stress disorder), and adverse life events.

Care.

Overview: Briefly state what the essay will cover, including the following: how mental health issues are linked with substance use, PTSD, and other life events; the

impact of diagnosis on individuals and on social work professionals’ responses to mental health issues; and the differences between inpatient care and community

  1. Mental Health and Related Issues

Link Between Mental Health and AOD Use: Explore the co-occurrence of mental health disorders and substance abuse. Discuss how alcohol and other drugs (AOD)

can be used as a coping mechanism for managing mental health symptoms (e.g., self-medication hypothesis).

Link to PTSD and Adverse Life Events: Discuss the connection between PTSD and traumatic events like war, sexual abuse, or homelessness.

Explain how PTSD can lead to, or be exacerbated by, substance abuse and mental health issues.

Provide examples of how adverse life events contribute to or trigger mental health conditions.

  1. Impact of Diagnosis on Individuals

Examine the emotional and mental impact of receiving a diagnosis of a mental health disorder or PTSD. Consider how this diagnosis may influence an individual’s

sense of self-worth and personal identity.

Discuss the stigma surrounding mental health diagnoses and its effects on a person’s relationships, social inclusion, and opportunities for employment. Explore how a

diagnosis can impact family dynamics and the individual’s level of participation within their community.

Explain the societal stigma related to mental health issues and substance abuse. Highlight how this stigma can discourage people from seeking support or engaging in

treatment.

  1. Professional Responses and Interventions

Discuss the role of social workers in mental health treatment and how they collaborate with other professionals like psychologists, doctors, and substance abuse

counsellors.

Compare the differences between in-patient care (hospitalisation or residential treatment) and community care (outpatient treatment, community-based support).

Discuss the pros and cons of each model and their appropriateness for various cases.

Discuss different therapeutic models (e.g., cognitive-behavioural therapy, trauma-informed care) used in mental health and substance abuse treatment. Explore the

importance of support networks, such as family, peer support, and community resources.

Explore how mental health practices should uphold the dignity and rights of individuals. Discuss the mental health consumer movement (e.g., VMIAC, Mad Pride) and

its influence on social work practice.

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  1. Conclusion

Recap the main points discussed in the essay: the links between mental health, AOD, PTSD, and adverse life events; the impact of diagnosis on individuals; and the

professional responses.

Reinforce the importance of both care models in addressing mental health issues, with an understanding that each has its place depending on the individual’s needs.

Propose areas for future exploration or improvements in practice, such as better integration of community care models or further research on the intersection of mental health and AOD use.

General Tips for Writing the Essay

Clarity and Structure: Make sure each section flows logically into the next. Use clear, concise language and avoid overly complex sentences.

Formatting: Use APA7 style

References: Use at least 10 scholarly sources to support your arguments. Ensure you use APA7 referencing style correctly.

Proofreading: Check for spelling and grammatical errors. Ensure your formatting follows the academic style guidelines.

Marking Rubric

Demonstrated understanding of mental health frameworks and processes and links to AOD and other issues = 15 marks

Linking theories, diagnosis, treatments and other issues to mental health practices = 15 marks

Correct spelling, grammar and formatting = 5 marks

Correct use of APA7 referencing = 5 marks

Total 40 marks

NOTE: Students who submit an assessment task after the due date (original or extended) will incur an academic penalty of 5% for each day late up to a maximum of

7days.

Submissions received from day 8 onwards (without an approved extension) will not be marked and the result of zero will be applied to the assessment item.  

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HUMAN RESOURCE MANAGEMENT (BBMM302)

HUMAN RESOURCE MANAGEMENT (BBMM302)

 

Group Assignment – Proposal, Report and Presentation

 

Learning Outcome Assessed: a, b, and c.

 

Weighting: 35%            5% Proposal Due in Week 3 in Moodle

15% Report Due in Week 5 in Moodle

15% Presentation Due in Week 6

 

Group size: Two

 

Late assignments will incur a penalty 10% per day.

 

STATEMENT ON THE USE OF AI IN THIS ASSESSMENT  :

Ethical use of AI includes a requirement to follow the assessment guidelines regarding the use of AI in any unit, and an understanding that it may not always be appropriate to use AI in all circumstances.

Within this unit, you are not allowed to use any AI tools and therefore it is strictly banned to use it within your assessment tasks.

You may use AI for your research and otherwise but are strictly not allowed to use it within your assessments not even Grammarly or paraphrasing tools such as QuillBot, Wordtune and Grammarly, these are also considered AI and thus, if all AI tools are banned, their use may be a form of cheating, and may result in academic misconduct.

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The assignment will be in three parts:

 

  1. Part 1 – Proposal: worth 5% (700 words)

You will need to identify any three issues or problems relating to human resource management within your chosen organisation. This must be an organisation you have worked for or your current workplace. The issues & organisation needs to be approved by your lecturer before you may proceed with the assignment.

  • Each group will submit one proposal” in Moodle on the due date in week 3. (300-350 words per person)
  • Once the proposal is approved by your teacher, student groups may proceed with the assignment.

 

  1. Part 2 – Report: worth 15% (2000 words/1,000 words per member)

Only one group member to submit the group report in Moodle (relevant submission link) in Week 5. Group members are to note in the table of contents, which part they have done by their student number.

  • The Report is due in Moodle by the end Week 5.
  • This Report is to be used as the basis for your oral presentation.

 

  1. Part 3 – Oral Presentation: worth 15 % (marking per member contribution)

The oral presentations will be held in class in Week 6. Each pair will present their contribution to the group report in the form of a combined presentation.

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 Steps in writing your Written Report

     

 Step 1: Starting the Work

 

  1. As you will be working in a group of two you will identify a workplace/organisation to conduct the group’s analysis.This could be your current (or a recent) place of employment.You may have worked at this organisation as either a casual, part-time or full-time employee.  You can also use an organisation that is well known to you, but you have not necessarily worked there.
  2. Identify key issues /HRM practices and compare them to best practices within the industry, (support your arguments with relevant theories).
  3. IT IS ESSENTIAL that this organisation has an internal HR Manager/Supervisor role and recruit, train and pay its staff.
  4. You will need to provide a brief description of the context for this organisation, including the type of industry, number of employees, strategic direction. Your lecturer will assist you to select ANY THREE HRM functions/issues relating to HRM from the list below:
  5. HRM Planning and Strategy;
  6. Attracting, recruiting and selecting talent for your workplace;
  7. Appraising performance, providing training and developing employees & managing careers;
  8. Reward Management;
  9. EEO and WHS.
  10. Analyse the HRM issues identified within your organisation based on the HRM function conducted and issues existing there, also support your arguments with relevant theories and concepts and HRM frameworks studied during the course.
  11. Analyse key HRM frameworks, core concepts, and processes and how they are applied in your organisation and its relevant application in a contemporary Australian workplace setting.
  12. Evaluate the responsibilities of organizations, management, and employees and compare them to best practices and compliance requirements as per the employment law, government acts and regulations and employer and employee associations
  13. To do this you will need to compare your organisation’s capability to the relevant theory and practice covered in the course. Then discuss and analyze to what extent each of the chosen function at your organisation meets best practice standards of the industry.
  14. Using the above discussion, explain what your recommendations for improvement would be to help the organisation achieve its objectives– support this using course theory and content.
  15. Conclusion – As a group what is your key conclusion from conducting this analysis.

Step 2:  Report format

  1. Cover Page
  2. Executive summary
  3. Table of contents
  4. Company Description
  5. Identify key Issues /HRM practices
  6. Best practices within the industry, (support your arguments with relevant theories)
  7. Analysis of the identified HRM issues within your organizations
  8. Arguments in support of the analysis with relevant employment law, government acts, and regulations which are relevant to your workplace.
  9. Evaluation of organisational issues /practices and Recommendations for improvement
  10. Conclusion
  11. List of References – (At least three references from journal articles and the rest from books and other sources. A minimum of five references are expected to be sourced).

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You must:

 

  • Include research using at least five academic journal articles

(Refer to ProQuest, EBSCOhost).

  • Carefully select appropriate theories and concepts to relate to the issues and frameworks within the context of your workplace from the learning materials in Moodle and through research.
  • Use evidence and examples to support your arguments.
  • Cite all references using the Harvard referencing system both in-text and the reference list.

You can score well if you provide the following:

  • A proficient report which includes theoretical concepts linked with the analysis of the issues from your workplace.
  • A proper discussion, including aspects of human resource management principles and framework.
  • Creativity and consistency – how well your arguments hold together as well as using consistent fonts and format throughout the report.
  • The proper format in terms of font size, sequence, and paragraphs used, as well as accurate spelling, grammar and referencing.

The Presentation should include:

 

Each student should prepare a PowerPoint presentation (five slides, so a total of 10 slides per group) of their part of the report.  You need to focus on the key discussion points and the outcome of your report.  Treat the presentation as if you are reporting to the CEO the key findings of your analysis.  DO NOT simply summarise your report, you need to decide the key facts that illustrate the reasons for your recommendations.

 

  • Please upload your PowerPoint presentation for your group onto a USB and bring to class.
  • You need to bring the PowerPoint presentation to the class to show in class. Your analysis of HR issues within your workplace.
  • Briefing of the processes within your organization.
  • Any employment law, government acts, and regulations which are relevant to your workplace.
  • Recommendations to the issues identified using HRM principles.Students must deliver their group presentation in class. Marks will be given on individual performance for each group member out of a total of 10 points.

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BBMM 302: Group Assignment Part 1- PROPOSAL Template

BBMM 302: Group Assignment Part 1- PROPOSAL Template

  1. Group Members

 

  • Names _____________________student number__________________

 

  • Names _____________________student number__________________

 

  • Names _____________________student number__________________

Word limit will be 300-350 per person in a group so will vary based on the number of members in a group.

 

  1. Name of Company- 1 &Company- 2 ,Company -3 with a brief background.
  • For example mention type of industry- (Hospitality /aged care…),
  • number of employees (5-6 employees OR 10-20employees) and
  • types of jobs /roles in this business (chef, Waiter, cleaner …)

 

For example,  Company 1 : Bay Bum Resturant  Company 2: No Australian work exp.

  • 5-7 emloyed

 

  1. What are the goals/ objectives or / values of your chosen Company?

 

  1. Find any three HR issues within any organization of your choice. Describe a little what those HR issues are about?

 

 

  • Company 1 -pays less $10-FW ACT

 

 

  • Company 2- Working long hours –WHS

 

 

  • Company 3 -No proper training

 

  1. Identify the three HR areas (aspects) under which these HR issues can be categorized under or identified under (as stated in Q4. within your chosen organization)?

 

 

  • Remuneration

 

 

  • WHS /Fair work guidelines/NES Working hrs.

 

  • Training &Development

 

  1. What would you Recommend/suggest to the organization to fix the problem and help the organization to achieve its goals /objectives?

 

  1. References Accessed so far:
  • minimum of two references of sources of information used,
  • use correct, and full citation here, both intext and in the reference list,
  • please use Harvard referencing style.

 

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SOWK 630 POSTER PRESENTATION OVERVIEW

 

SOWK 630 POSTER PRESENTATION OVERVIEW

Purpose:

To showcase your research (current or ongoing) related to Urban Children and Families in a standard social work conference-style poster.

🖥️ Poster Submission Guidelines

Format: One PowerPoint slide only

No PDFs, Word docs, or other formats accepted

Use the prescribed boxes from the provided example (attached below)

Topic: You can use the same topic from your current research course

The Academic Poster Presentation provides an opportunity for MSW students to showcase research, fieldwork, and innovative interventions that address the unique social, economic, and cultural challenges faced by urban children, youth, and families.

This capstone experience allows you to:

* Integrate theory, research, and practice in a scholarly format.

* Present evidence-based solutions promoting equity, social justice, and empowerment.

* Engage in professional dialogue with peers, faculty, and community partners.

* Strengthen your identity as a transformative urban social worker.

🧾 Poster Preparation Guidelines

 Template Use

* Use the provided PowerPoint template exactly as given.

* Do not alter text boxes or subtitles. (you can copy and paste directly into the text box)

* No pictures should be added.

 Poster Titles

* Must relate to Urban Child/Youth themes.

* You may build on your SOWK 610 proposal topics.

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*No exceptions

 File Naming Convention

FirstInitialLastName_Course_Instructor.pptx 

Example: MJohnson_SOWK630_BSmith.pptx

 Faculty Review

* Professors will review submissions in PowerPoint and suggest minor edits.

* After final review, convert your poster to PDF before sending it to the designated point person.

 

👔 Professional Expectations

* This is your capstone event — plan to be present and focused for the entire duration.

* Inform your family, employers, and other commitments ahead of time.

* Attendance is mandatory — no late arrivals or early departures.

* Dress professionally and arrive early to set up your poster.

* Prepare a 10-minute oral overview of your research and field application.

* You will present in 30-minute intervals.

* Support your peers: attend other presentations, engage in discussion, and ask questions.

* Invite your practicum supervisors, agency colleagues, and mentors to attend.

💬 Final Reflection

This presentation is more than an academic requirement — it’s a celebration of your professional growth and commitment to urban social work. You have developed the skills, insight, and passion needed to advocate for systemic change and empower communities.

Stand proud in your scholarship, your service, and your story.  

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process philosophy” has impacted American government and/or society. You may focus on just 1 example, or you may discuss 2 or 3

process philosophy” has impacted American government and/or society. You may focus on just 1 example, or you may discuss 2 or 3

process philosophy” has impacted American government and/or society. You may focus on just 1 example, or you may discuss 2–3 examples.

 

Options include the following topics:

 

  • A specific piece of legislation.

 

 

  • The “party platform” of either the Republican Party or the Democratic Party (or both).

 

 

 

  • Family and marriage.

 

 

 

  • Economics.

 

 

  • Civil rights.
  • Education.

In discussing one of these topics, the goal is to relate how a particular political perspective derives from process philosophy (such as socialism). In making the connection, incorporate clear references from the required reading.

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Case study 3

Case study 3

  1. Answer the Case Study Questions (found at the end of each case study) in 500-750 words total (not including reference list).
  2. Include at least one additional, external reference to sources such as an article or video. Cite the reference(s) in your study.

Your case study will be graded on the following:

Grading: 20 points

Content 80% (how thoroughly and logically you answer the questions, how well you incorporate your reference(s), how well you make arguments and state facts to support your answers).

Spelling/Grammar/Punctuation 20%

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Interactive Session: Technology Wearable Computers Change How We Work

It looks like wearable computing is taking off. Smartwatches, smart glasses, smart ID badges, and activity trackers promise to change how we go about each day and the way we do our jobs. According to an April 2015 report surveying 2,400 U.S. CIOs by IT staffing firm Robert Half Technology, 81 percent expect wearable computing devices such as watches and glasses to become common workplace tools.

Doctors and nurses are using smart eyewear for hands-free access to patients’ medical records. Oil rig workers sport smart helmets to connect with land-based experts, who can view their work remotely and communicate instructions. Warehouse managers are able to capture real-time performance data using a smartwatch to better manage distribution and fulfillment operations. Wearable computing devices improve productivity by delivering information to workers without requiring them to interrupt their tasks, which in turn empowers employees to make more informed decisions more quickly.

Although primarily consumer devices, smartwatches are being used for business. The Apple Watch, for example, has a number of features to make employees more productive. It can take phone calls and accept voice commands. It will display an important message, e-mail, or calendar appointment on your wrist. Instead of buzzing loudly and with every e-mail, text message, and calendar alert you receive, the watch uses subtle, discreet vibrations that won’t be a distraction in the middle of a meeting. There are Apple Watch versions of Evernote (note taking), PowerPoint (electronic presentations), and Invoice2go, which will automatically prompt you to start logging your work time as soon as you arrive at a job site, send basic invoices, and receive alerts when they’re paid.

Salesforce.com has developed several enterprise applications for the Apple Watch. Salesforce1 for Apple Watch delivers instant notifications to salespeople, service agents, and other business users to help speed up their work. For example, sales managers can receive a discount approval request and take action right from the watch. Customer service managers can receive alerts if a critical case requires immediate attention or call wait times are about to exceed thresholds. Digital marketers can be alerted when a marketing campaign surpasses a goal. Salesforce Analytics for Apple Watch enables Salesforce customers to use analytics data delivered to their smartwatches to view performance metrics, uncover new insights, and take action with dashboards. Users will also be able to query via Voice Search to access a report, view a dashboard, or find other information.

Global logistics company DHL worked with Ricoh, the imaging and electronics company, and Ubimax, a wearable computing services and solutions company, to implement “vision picking” in its warehouse operations. Location graphics are displayed on smartglasses guiding staffers through the warehouse to both speed the process of finding items and reduce errors. The company says the technology delivered a 25 percent increase in efficiency.

Right now, vision picking gives workers locational information about the items they need to retrieve and allows them to automatically scan retrieved items. Future enhancements will enable the system to plot optimal routes through the warehouse, provide pictures of items to be retrieved (a key aid in case an item has been misplaced on the warehouse shelves), and instruct workers on loading carts and pallets more efficiently.

Southern Co., an Atlanta-based energy company, is experimenting with several different wearables in its power plants and its power distribution and transmission pipeline. Southern recently deployed both head-mounted and wrist-mounted computers and performed several “proofs of concept” with Google Glass, Apple Watch, and the Moto 360 Android Wear device. The proofs of concept focused on enhancing plant workers’ ability to follow documented procedures more accurately and to document adherence to those procedures. The company also piloted Bluetooth video cameras worn on the head for documenting work processes and for videoconferencing between field personnel and central office personnel. Southern Co. now uses head-worn cameras in some plants and field locations.

At Walt Disney World Resort in Orlando, Florida, guests are issued a MagicBand, a radio frequency identification (RFID) wristband, which serves as their hotel room key and park entrance ticket and can be assigned a PIN and linked to a credit card to make purchases. The wristband is also used to link photos to guest accounts and will soon connect to a vacation-planning system. Staff are equipped with long-range RFID readers so they can personally greet guests. Aggregated RFID data will be used to minimize attraction wait times. Messages entice guests to relocate to less busy areas of the park. FastPass+, Disney’s ride reservation system, allocates guests to the most popular attractions by assigning one-hour return windows for express entrance.

The value of wearable computing devices isn’t from transferring the same information from a laptop or smartphone to a smartwatch or eyeglass display. Rather, it’s about finding ways to use wearables to augment and enhance business processes. Successful adoption of wearable computing depends not only on cost effectiveness but on the development of new and better apps and integration with existing IT infrastructure and the organization’s tools for managing and securing mobile devices (see the chapter-ending case study.)

Sources: Mary K. Pratt, “Wearables in the Enterprise? Yes, Really!” Computerworld, February 24, 2016; www.salesforce.com, accessed May 5, 2016; Bob Violino, “Wearables in the Workplace: Potential and Pitfalls,” Baseline, September 9, 2015; Brett Nuckles, “Apple Watch: Is It Good for Business?” Business News Daily, May 12, 2015; Dennis McCafferty, “Why Wearable Tech Needs Killer Business Apps,” CIO Insight, May 1, 2015; and Daisuke Wakabayashi, “What Exactly Is an Apple Watch For?” Wall Street Journal, February 16, 2015.

Case Study Questions

  1. Wearables have the potential to change the way organizations and workers conduct business. Discuss the implications of this statement.
  2. How would a business process such as ordering a product for a customer in the field be changed if the salesperson was wearing a smartwatch equipped with Salesforce software?
  3. What management, organization, and technology issues would have to be addressed if a company was thinking of equipping its workers with a wearable computing device?
  4. What kinds of businesses are most likely to benefit from wearable computers? Select a business and describe how a wearable computing device could help that business improve operations or decision making.

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U.S. Army SHARP program essay

U.S. Army SHARP program essay

Follow the outline attached

Only two pages needed follow outline

Needs to be done within 5 hours

Ad libing personal experiences from a woman’s perspective in the army.

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