NUR 365 Organization Culture Assessment Report

NUR 365 Organization Culture Assessment Report

Organizational Cultural Competence

Purpose: To assess the degree to which the healthcare organization where you are employed promotes culturally competent care. In addition, you will explore strategies to promote cultural competence in health care organizations.

Guidelines:

  1. Complete this template (by Dennison) based on your current or most recent healthcare employment setting. 
  1. Upload your completed assessment tool to this forum. Failure to attach the completed tool will result in a zero for the original post.
  1. Open  on improving cultural competence in patient care. Read-only the introduction and the section entitled “How is your practice doing?”

Based on your results from the Organizational Cultural Assessment tool, please answer the following questions about your agency:

  • Should healthcare organizations strive for cultural competence? Why or why not? Support your statements with scholarly sources.
  • Based on Sutton’s “How is your practice doing?” discuss how individual nurses influence cultural sensitivity and competence of health care organizations as a whole.
  • Discuss what your organization is doing to provide the best care for the primary multi-ethnic and multi-cultural patient populations served. For example, your agency may be educating providers about different ethnic or cultural beliefs and practices, use specific services or programs for healthcare teaching, mandate cultural assessments, engage community liaisons for specific patient populations, or engage in other initiatives.
  • Based on these assessment results, describe the greatest strength and the major concerns or weaknesses within your organization.
  • Describe agency-appropriate strategies to improve the areas of weakness in serving your community.

 

NUR 365 Organization Culture Assessment Report

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1 St. Petersburg College RN-BSN Program NUR 3655: Nursing in a Multicultural Society ORGANIZATIONAL CULTURE ASSESSMENT TEMPLATE Denison Culture Survey Directions: • • • Give your organization a score on a scale of 1 to 5 for the following questions Answer each question based on how you feel about your organization. Try to be as objective as possible Add your scores in each section to obtain your score for each culture factor. Average the scores. Then, refer to the chart to see your organization’s culture percentile score 1=Strongly Disagree 2=Disagree 3=Neutral 4=Agree 5=Strongly Agree Mission Our strategic direction is clear to me We continuously track our progress against our stated goals Our vision creates excitement and motivation for our employees TOTAL (add scores) Consistency When disagreements occur, we work hard to achieve “win-win” solutions It is easy to coordinate projects across different parts of the organization Ignoring core values will get you in trouble TOTAL (add scores) Involvement Everyone believes that he or she can have a positive impact Work is organized so that each person can see the relationship between his or her job and the goals of the organization The “bench strength” (capability of people) is constantly improving TOTAL (add scores) Adaptability New and improved ways to do work are continually adopted Customer input directly influences our decisions We view failure as an opportunity for learning and improvement TOTAL (add scores) Overall Average Score for Agency Score 5 5 5 15 Score 5 3 5 13 Score 5 4 4 13 Score 4 5 5 14 2 For each of the above culture traits: If you had a score of… 3-5 Your percentile score is … 1st Quartile (0-25%) 6-8 2nd Quartile (26-50%) 9-12 3rd Quartile (51-75%) 13-15 4th Quartile (76100%) Your cultural diagnosis is … CULTURAL DANGER ZONE – Your organization’s cultural infrastructure is crumbling. Most likely your organization’s performance is being hindered – and perhaps seriously threatened – by weakness in these cultural areas. Define your organization’s performance targets and immediately focus on moving the needle within those cultural areas driving those goals CULTURAL ATTENTION REQUIRED – While your organization has some cultural strength, this has probably occurred by accident rather than through targeted cultural development. Continued cultural work in targeted areas will be required to create a healthy, strong and sustainable business for a changing world CULTURAL OPPORTUNITIES – Your organization clearly had some important cultural strengths – which you have either consciously developed or have naturally directed. Those strengths will serve as your resource and support as you target your culturally weak areas going forward. CULTURAL STRENGTH – Congratulations. Your organization is standing on a strong foundation of cultural strength. The question now becomes, is your cultural strength in precisely the areas which will drive the performance you are seeking? Remember, your continual attention to culture will be required to sustain this health and strength going forward. 3 Adapted from www.jacksonandschmidt.com …

NUR 365 Organization Culture Assessment Report

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