Capstone Project Goals in UTI Prevention

Workplace Conflict

Goals:

• By the end of the presentation, 75% of the audience will be able to name resource depletions which may contribute to conflict in the workplace.
• By the end of the presentation, 100% of the audience will be able to give original examples of the benefits to their “in-group”.
• Within 1 month of the presentation, 100% of the managers in the audience will analyze their own behaviors for improvement in communication and role modelling. The managers will recite 3 improvements they will make by the end of the month.

Content:

• Individual conflict factors- stress, depression, distraction
• Individual responses to conflict- constructive vs. destructive
• Work stress as a source of patient error- affects of conflict on outcomes
• Creating a safe space- factors that affect staff morale and openness during times of conflict
• How does each “in group” staff member define the problem or conflict?
• Intergroup conflict factors- “in group” vs. “out group” mentality
• Positive conflict management vs. negative conflict management
• Integrated style conflict management
• Managing conflict through modeling

Strategies:

• PowerPoint Presentation
• Videos
• Simulation- group participation!
• Lecture
• Demonstration
• Guided Questions

References:

Al Hamdan, Z., Labrague, & McEnroe-Petitte, D. (2018). An integrative review on conflict management styles among nursing professionals: implications for nursing management. Journal of Nursing Management. Vol. 26(8), 902-917.

Ozkan Tuncay,F., Sevimligul, G., & Yasar, O. (2018). Conflict management styles of nurse managers working in inpatient institutions: the case of Turkey. Journal of Nursing Management. Vol. 26(8), 945-952.  

Kim, W., McNulty, J., & Nicotera, A. (2015). Nurses’ perceptions of conflict as constructive or destructive. Journal of Advanced Nursing. Vol. 71(9), 2073-2083.

Stecker, M. & Stecker, M. (2014). Disruptive staff interactions: A serious source of inter-provider conflict and stress in health care settings. Issues in Mental Health Nursing. Vol. 35(7), 533-541.

Gerardi,D. (2015). Conflict engagement: Workplace dynamics. American Journal of Nursing. Vol. 115(4), 62-65. DOI: 10.1097/01.NAJ.0000463034.03378.e3

Gerardi, D. (2015). Conflict engagement: Collaborative processes. American Journal of Nursing. Vol. 115(5), 11. DOI: 10.1097/01.NAJ.0000465043.48286.13

Almost, J., D’Souza, C., McCormick, L., Stewart-Pyne, A., Strachan, D., & Wolff, A. (2016). Managing and mitigating conflict in healthcare teams: an integrative review. Journal of Advanced Nursing. Vol. 72, 1490-1505.

Baron, J., Bohm, R., & Rusch, H. (2018). The psychology of intergroup conflict: A review of theories and measures. Journal of Economic Behavior & Organization. Vol. 31 (3).

Amdahl, C., Bochatay, N., Buttrick, E., Fehr, R., Frans, E., Khandekar, A., Kim, L., Kim, S., Lee, Y., Mossanen, M., & Relyea-Chew, A. (2017). Individual, interpersonal, and organisational factors of healthcare conflict: A scoping review. Journal of Interprofessional Care. Vol. 31 (3), 282-290.