Instructions

Estimated time to complete: 10 Hours

In this assignment, you will be using a weighted decision model (also known as a weighted matrix) to help a company select a new CRM system. Use the information given below and construct a weighted matrix model that accounts for all information to help the company make the most appropriate choice

Begin by reading the article titled: Constructing a Weighted Matrix.

• Borysowich, C. (2006). . [Weblog]

You may also want to familiarize yourself with CRM selection criteria.

• SelectHub. (2018). . [Weblog]

The company is evaluating several facets of CRM systems. These facets and their relative importance are listed below:

Each vendor’s ability to meet these criteria is rated on a scale of 1 to 5. With 5 indicating good alignment, and 1 indicating poor alignment.

Assignment Requirements:

• Create a weighted decision model that evaluates these CRM systems.
• Include a copy of your Microsoft Excel file that includes this model.
• In one page briefly describe the evaluation and make a recommendation to the company on the system that they should select.

Assignment Example